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Lost and Stolen Card Assistance

You may call our Report Lost / Stolen Card Hotline (852) 2836 8828 if your credit card is lost or stolen.


24-hour Worldwide Emergency Assistance Services

With your Bank of Communications Credit Card, you may access the 24-hour Worldwide Emergency Assistance Services including lost / stolen card reporting and emergency cash assistance when travelling abroad.

If you are not present in any one of the countries listed on below, you may call the call-collect numbers 61 2 9251 3704 or 1 410 581 9994 for assistance.


Visa Card Global Customer Emergency Assistance Toll-Free Number


Country 

GCAS toll-free number

Country

GCAS toll-free number

Australia

1800 450346

Luxembourg

0800-2012

Austria

0800 293 084

Macau

0800 454

Belgium

0800 78465

Malaysia

1800 802997

Brazil

0800 891 3680

Mexico

001-800-847-2911

Canada

1866 639 1911

Netherlands

0800 023 2964

China - Southern1

10800 4400027

New Zealand

0508 600300

China - Southern2

10800 7440027

Norway

800 11 570

Denmark

808 83399

Philippines

1800 14410015

Finland

0800-11-0057

Portugal

800 844 034

France

0800 904349

Singapore

800 4481 250

Germany

0800 1822891

South Africa

0800-990-475

Greece

00800 4412 1092

Spain

900 94 8966

Hong Kong

800 900 782

Sweden

020 790939

Hungary

06800 14352

Switzerland

0800 835274

Indonesia

01 803 44 1600

Taiwan

0080 1 444 123

Ireland

1800 509042

Thailand

001 800 441 3485

Italy

800 781 769

Turkey

00-800-13-535-0900

Japan

00531 44 0022

UK

0800 1695189

Korea

00 308 44 0050

USA Main Land

1 866 765 9644

 

Remark:

  1. China - Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan and Zhejiang
  2. China - Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang
  3. All the above services are not provided by Bank of Communications Co., Ltd. Hong Kong Branch ("the Bank") and the Bank accepts no liability for any claims or complaints arising in conjunction with the services provided.
  4. The hotline only provides arrangement and assistance services, all medical and other related service charges shall be borne by the customers.
  5. The Bank reserves the right of making final decision on all matters relating to the above services.

 

CUP Card 24-hour Customer Services Hotline
(Hong Kong) 800 967 222            (Macau) 0800801
(Mainland China) 95516               (Japan) 0034 8008 00287
Please visit CUP website http://www.unionpay.com for other districts Customer Services Hotline. 

 

Complaint Procedures Against Merchants

Any complaints from you against the merchants must be resolved by the two parties concerned and you should contact the merchants directly. The existence of any claims or disputes between you and the merchants shall not relieve yours obligation to settle any sum outstanding with our Bank. Our bank shall not be liable for any goods and services supplied by the merchants, or shall not be liable or held responsible if the merchants to an intended transaction refuse to accept the credit card.

 

Cancellation of Autopay Service

If you have authorized any merchants to directly debit or to make autopay from your credit card account, you should contact the corresponding merchants to cancel such arrangement or rearrange the payment method.

     

To borrow or not to borrow? Borrow only if you can repay!

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Customer Service Hotline: 223 95559

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