• Seven important notes
• Eight security measures
• Simple User Guide
• Smart Tips
• Security Alert

Seven important notes

• Change your password after receiving your card and erase any document that contains your password (if any).
• Please memorize your password
• Please do not write down your password directly without any covering
• Pay attention on external environment of ATM
• Follow the instructions on ATM screen
• Ensure get your ATM Card back after completion of transaction
• To ensure immediate receipt of notifications, please make sure your contact methods registered on our Bank which are used for receiving the important notification (For example SMS and email notification for online payment) is up-to-date.

Eight security measures

• Do not allow others to use your card or authentication method (For example password )
• Never write the password on the ATM card, any object that always keep together with or nearby the ATM card
• Do not use the easily guessable password, such as telephone number, birthday, ID number or any personal associated numbers.
• Do not reveal your password to anyone else (including our bank staff and police)
• Never leave your ATM Card unattended before completion of transaction
• Do not put your ATM card near the magnetic object.
• If your card or card PIN is lost, stolen or overwritten, please contact our 24-hour Customer Services Hotline at 223 95559 immediately
• If you discover that your card is abnormal, has any unauthorized or suspicious transaction, please contact our 24-hour Customer Services Hotline at 223 95559 immediately

Simple User Guide

Please read ATM Education Leaflet from HKAB, that teaches customers in using ATMs step by step and giving tips to make ATM safe.

Smart Tips

The leaflet on ATMs from HKMA and HKAB gives smart tips to customers on the basic precautions they should adopt when using ATMs.

Security Alert

Please read the “Security Tips”issued by our Bank if you use biometric, soft token or device binding as one of the authentication factors for initiating transactions. Please stay alert when using the ATM. Beware of anything unusual about the card insertion slot, keypad and keypad cover (e.g. whether any suspicious device is installed). Cover the key pad with your hand when entering the PIN and check whether anyone is trying to peek at your password. If you notice any suspicious device or traces of unusual substance, please discontinue using the ATM and call our 24-hour Customer Services Hotline at 223 95559 immediately.