Branch Operations Manager

• Supervise and support the routine operations of branches to ascertain adherence to proper procedures
• Engage in sales activities for promoting consumer banking products to prospective clients

• Degree holder or equivalent qualification at HKQF level 5.
• Minimum 3 years’ relevant experience in branch operations management.
• Passes in Securities and Futures Intermediaries Examination is a must. (Qualified under SFO for handling Regulated Activities Types 1, 4). Passed in MPF & Insurance Intermediaries Examinations are preferable.
• Detail-minded, good communication skills and can work well in a team.

Senior Business Services Manager (SME)

• Develop and maintain customer relationship with Small and Medium Enterprise (SME) clients
• Explore new business opportunities and actively participate in the marketing and selling of bank’s financial services including trade finance, bills and loans business, etc
• Evaluate the financial condition of the clients and responsible for conducting credit analysis and prepare credit proposals
• Strong credit analysis and risk management skills as well as ability to analyze and make recommendations

• Degree holder or above in Accounting, Business Administration or related disciplines or equivalent qualification at HKQF level 5.
• Minimum 5 years’ experience in audit or relationship management in Commercial Banking or SME business
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required. (Qualified under SFO for handling Regulated Activities Types 1 & 4)
• Professional qualification of ARWP is an advantage
• Candidates with less experience will be considered as Business Services Manager

Financial Services Manager

• Promote full-range of retail banking products and services to achieve sales targets, provide professional investment advices to customers

• Degree holder in Business Administration or related disciplines or equivalent qualification at HKQF level 5.
• Minimum 3 years’ experience in promoting retail banking products
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required. (Qualified under SFO for handling Regulated Activities Types 1 & 4).
• Professional qualification of ARWP is an advantage
• Candidates with less experience will be considered as Deputy Financial Services Manager

Counter Services Officer (Teller)

• Handle daily counter transactions at our branches, as well as promoting different kinds of retail banking services such as insurance and securities related products to potential customers

• HKCEE/HKDSE or above or equivalent qualification at HKQF level 3 (with at least 5 subjects at Grade E / Level 2 including Chinese, English and Mathematics)
• Minimum 1 year's relevant experience, passes in MPF, Insurance, Securities and Futures Intermediaries Examinations will be an advantage. (Qualified under SFO for handling Regulated Activities Types 1 & 4)
• Customer-oriented with strong sales drive, presentable and detail-minded.

Retail Officer Trainee Program

• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Types 1 & 4) will be an advantage.
• Willing to start working in the Branches' Operation Team first.
• Mature, presentable, customer-oriented and detail-minded.
• Good command of spoken English, Cantonese and Mandarin.
• Fresh university graduates and IANG visa’s graduates are welcome.

Deputy Financial Services Manager Trainee

• Promote full-range of retail banking products and services to achieve sales targets, provide professional investment advices to customers.

• Degree holder in Business Administration or related disciplines or equivalent qualification at HKQF level 5.
• 1 year or above front-line working experience in Bank / Financial Institution.
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Types 1 & 4) will be an advantage.
• Mature, presentable, customer-oriented and detail-minded.
• Good command of spoken English, Cantonese and Mandarin.
• Associate Degree / Higher Diploma holder or equivalent qualification at HKQF level 4 can be considered as Assistant Financial Services Manager Trainee

Assistant Business Services Manager Trainee

• Degree holder in Business Administration, preferably with relationship management experience in banking or financial industry or equivalent qualification at HKQF level 5.
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Types 1 & 4) are preferable.
• Sales and customer driven, with strong credit analysis and risk management skills.
• Fresh University graduates will also be considered.

Customer Relationship Manager Trainee

• Provide full range of wealth management services to a designated portfolio of high-net-worth customer.
• Expand the existing client base by exploring potential customers in the market.

• Degree holder or equivalent qualification at HKQF level 5.
• Minimum 3 years' experience in promoting retail banking products (experience in handling investment portfolio of affluent customers will be an advantage).
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required. (Qualified under SFO for handling Regulated Activities Types 1 & 4).
• Professional qualification of ARWP is an advantage.
• Good command of spoken English, Cantonese and Mandarin.

Mortgage Services Manager

• To achieve mortgage sales targets by establishing good relationship with business partners such as property agencies

• Degree holder or above, or equivalent qualification at HKQF level 5 with minimum 3 years’ experience in generating mortgage lending business from property agencies
• Passes in MPF, Insurance and Securities Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Type 1 & 4)

Manager, Regional Merchant Business Management

• Develop the strategic planning for the overseas merchant Credit Card Usage activities to recruit the renowned overseas merchants to provide offers for Card members
• Plan and Implement various overseas merchant partnership programs to achieve the assigned business target and to grow the spending volume of credit card business
• Explore business and promotion opportunities to develop innovative business strategies and help Card Center to boost up sales and marketing results
• Coordinate and organize with internal and external parties to ensure the marketing programs and new initiatives run smoothly and effectively
• Develop and coordinate with advertising agencies to prepare promotional materials

• Degree holder or above in Marketing or Business related disciplines or equivalent qualifications at HKQF level 5
• Minimum 3 years’ solid experience in credit card or related fields in marketing
• Possess strong and extensive merchant partnership and business network, especially for the overseas network
• Excellent command of spoken and written English and Chinese, fluency in Japanese & Putonghua is definite an advantage
• Aggressive and with strong initiative in exploring business opportunities
• Possess strong business and marketing sense with good project management and problem solving skills
• Candidate with less experience will be considered as Deputy Manager, Regional Merchant Business Management

Section Head, Business Development (Private Banking Services)

• Lead the team in formulating business development strategies and plans, work to explore business potentials via different channels including Head Office, Mainland branches, local branches and departments and relevant external parties
• Achieve business development targets by strengthening relationship with potential private bank clients
• Keep smooth communications with different business channels and business partners and strengthen relationship for long term cooperation
• Manage the deliverables in regular and ad hoc reports for management reviews and communications with mainland branches
• Advise on marketing strategies, marketing campaigns and events to suit business development needs

• Degree holder or above or equivalent qualifications at HKQF level 5, with over 10 years’ business development experience and private banking experience is preferred
• Qualified under SFO for carrying out Regulated Activities Type 1, 4 and qualified as MPF and Insurance Intermediaries
• Proficiency in English, Cantonese and Mandarin
• Strong in communication, presentation and writing skills
• Proactive, detail-minded and target-oriented
• Business trips are required

Vice President, Private Banker (Private Banking Services)

• Develop and manage a portfolio of private banking customers
• Provide investment advices to the clients according to their needs, desires and risk profile
• Define target market, analyze client needs and develop marketing and product enhancement strategies
• Manage the credit quality and monitor the exposure of customers' loan portfolios

• Degree holder or above in Finance, Economics, Business Administration or related disciplines or equivalent qualifications at HKQF level 5, with a minimum of 8 years’ private banking or relevant experience
• Qualified under SFO for carrying out Regulated Activities Type 1, 4 and qualified as MPF and Insurance Intermediary
• Strong self-motivation and ability to work under pressure
• Good communication, interpersonal and relationship management skills
• Proficiency in both written English and Chinese, fluency in Putonghua and other dialects an advantage
• Candidates with more experience will be considered as Senior Vice President, Private Banker

Deputy Client Services Manager (Private Banking Services)

• Support Private Bankers in providing administrative support and updated market information to clients
• Handle independently on clients’ enquiries, requests and instructions, and daily operations, such as collect documents for Account opening, maintain proper documentation such as KYC, filing and so on
• Work closely with internal departments in monitoring the entire trade processing, including system input, settlement arrangement, clients confirmation and remittance 

• Degree holder or above or equivalent qualifications at HKQF level 5, with 3 years’ frontline banking experience in Wealth Management
• Good understanding in financial industry and products
• Fluent in Putonghua and Cantonese
• Able to meet tight deadlines and handle high pressure; Proven organizing skills with strong attention to details

Manager, Project Management (E-Banking Business)

• Act as digital platform and product owner to drive digital innovation & experience uplift, and manage day-to-day digital business for the bank.
• Identify, plan and implement digital business opportunities with ultimate targets of acquisition, revenue and usage.
• Implement innovation and enhancement throughout the whole project development cycle as business user. Responsible for end-to-end project delivery such as business case & requirement preparation, idea clearance, risk & compliance clearance, UAT management, business deployment activities and post-launch promotion activities…etc.
• Work closely with products owners, marketing, IT, risk and compliance…etc.Plan and execute marking programs for online products and services
• Responsible for BAU activities such as incident handling, regulatory and MIS reporting

• Degree holder or above with major in Business Administration, e-commerce, information system or related disciplines or equivalent qualifications at HKQF level 5
• Minimum 5 years' relevant experience in the retail banking industry with experience in digital product / project development.
• Strong communication in Cantonese, Mandarin and English
• Candidate with more experience will be considered as Senior Manager, Project Management

Retail Officer Trainee Program (Sales Focus)

• Degree holder in Business Administration or related disciplines or equivalent qualification at HKQF level 5; Associate Degree / Higher Diploma or equivalent qualification at HKQF level 4 with less than 2 years’ working experience will be considered;
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Types 1 & 4) will be an advantage.
• Mature, strong sales and customer orientation, with good communication skill
• Good command of spoken English, Cantonese and Mandarin
• Fresh university graduates and IANG visa’s graduates are welcome

Manager, Digital Finance (Retail Banking Business)

Manager, Account Surveillance (12-month contract - Credit Card Project Management)

• Participate in the requirement gathering, solution design, testing, system support and enhancement of new initiatives in the Credit Card Business
• Conduct analysis and validate system requirements with business and IT teams to support business objectives and determine best process solutions
• Coordinate the implementation of system projects, change requests and system release
• Perform daily support on system issues and incidents
• Assist to establish controls and procedures in running daily operations with credit card system

• Degree holder or above in Business Administration, Information Systems, Computer Science or equivalent qualifications at HKQF level 5
• Minimum 3 - 4 years' relevant experience in coordinating user requirements and UAT, preferably in the credit card industry
• Previous exposure in credit card operations and project management is an advantage
• Good interpersonal, analytical and problem solving skills
• Proficient in MS Office Applications, e.g. Word and Excel
• Proficient in spoken and written English and Chinese, including Putonghua

Assistant Manager, Customer Hotline

• Providing Retail & Corporate Banking hotline services (including VIP hotline) as a call agent with high efficiency and quality.
• Participating any other duties assigned by supervisor(s).

• Degree holder or equivalent qualifications at HKQF level 5 with minimum 1 years’ relevant experience in banking environment hotline / call center services.
• Possess HKSI, HKFI and MPF qualification is preferred
• Excellent Putonghua, Cantonese and English is a must
• Proficient in PC operation including Chinese Word Processing
• Excellent interpersonal skill and able to work under pressure
• Immediate available is preferred
• Candidate with less experience will be considered as Officer, Customer Hotline

Deputy Manager, Customer Experience

• Handle customer complaints and feedback in adherence to internal and regulatory requirements
• Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience

• Degree holder or above or equivalent qualifications at HKQF level 5
• Minimum 3 years' experience in complaint handling
• Sound knowledge of banking products and operations
• Excellent communication skills with good EQ and problem solving ability

Greater Bay Area Youth Employment Scheme - Officer, Cross-border Linkage (18 months contract)

• Assist to formulate retail banking business strategies , propositions and tactical plans for cross-border business as well as manage the implementation of key strategic projects and complete the business targets.
• Develop, identify and establish business models for cross-border customers to enhance customer segmentation.
• Work with the Head office and coordinate Hong Kong branches and mainland branches to jointly carry out internal exchanges, customer marketing and market promotion.

• HK residents awarded bachelor’s degree or above by universities / tertiary institutions locally or outside Hong Kong (equivalent qualifications at HKQF level 5) in 2021 to 2023
• Work locations: Greater Bay Area Mainland cities (at least 12 months in accordance with the Scheme requirements) & Hong Kong

Deputy Manager, Cross-border Product

• Assist in formulating overall marketing strategies, overseeing sales & marketing activities to achieve business targets
• Understand regulations, market dynamics, industry conditions and risk management of cross-border business, participate in products and business development in relation to cross border services. -Develop, identify and establish business models for cross-border customers to enhance customer segmentation

• Degree holder or above in Business Administration/related fields or equivalent qualifications at HKQF level 5, with minimum 3 years' relevant experience
• Self-motivated, detail-minded and willing to travel
• Fluent in Mandarin and preferably have exposure in China market
• Candidate with more experience will be considered as Manager, Cross-border Product

Assistant Manager, Business Monitoring and Support (Insurance Business)

• Assist the team head to perform various activities in relation to insurance compliance checking and license application
• Prepare business performance and MIS reports for senior management
• Support system enhancement including but not limited to drafting of system requirements and conducting UAT
• Work closely with internal parties to ensure the follow up remedial actions are duly completed in a timely manner

• Degree holder or above in Marketing or Business related disciplines or equivalent qualifications at HKQF level 5, with a relevant insurance business knowledge and exposure is preferred
• Knowledge in insurance related regulatory requirements
• Candidate with more experience will be considered as Deputy Manager, Business Monitoring and Support

Senior Manager, Portfolio & Products Management

• Work with team head to grow profitability and improve account performance of the portfolio and achieve the respective business target
• Work closely with business analysts to analyze customer portfolio and develop customer life cycle marketing campaigns for driving the active ratio and interest income from the different Customer Segments
• Championing new products and ideas by collaborating with internal and external partners in consideration of competitive factors to design and deploy new products and enhance our core products competitiveness

• Degree holder or above in Marketing or Business related discipline, or equivalent qualifications at HKQF level 5
• Minimum 5 years’ solid experience in credit card marketing and consumer loan products
• Thorough knowledge of credit card products and services
• Possess strong business and marketing sense with good project management and problem solving skills
• Innovative, Possess strong business and marketing sense with good project management and problem solving skills

Manager, Securities System Development

• Assist the team head for the system development of the Bank's securities products in response to the market conditions, business strategies, and the HKEX / regulators’ requirements
• Work closely with various business units, IT specialists, and vendors for system requirement analysis, test case design, performing UAT and system health checking, maintenance and migration
• Manage project process, documentation, progress reporting, status meeting and escalation effectively

• Degree holder or above in Business Administration or IT related disciplines, or equivalent qualifications at HKQF level 5
• Minimum 5 years' relevant experience in stock trading system and E-channels Qualified under SFO for handling Regulated Activities Types 1 & 4 is a must 
• Prior experience in overseas stock trading system, trade surveillance, and PMP certification would be an advantage
• Capable of managing project independently as well as working with multiple project stakeholders
• Strong communication, problem solving and analytical skills
• Proficient in written and spoken Chinese and English, Mandarin speaking candidate is preferable

Retail Management Trainee Programme

• Bachelor's degree with second upper class, preferably in STEM discipline, or a master's degree from an accredited university
• Maximum of 2 years’ working experience
• Strong analytical, interpersonal, leadership, as well as strategic planning skills
• Outstanding extracurricular / internship achievement
• Versatile and have a passion for excellence
• Keen interest in the latest trends for banking industry, including the Greater-Bay-Area (GBA)