Branch Operations Manager

• Supervise and support the routine operations of branches to ascertain adherence to proper procedures
• Engage in sales activities for promoting consumer banking products to prospective clients

• Degree holder or equivalent qualification at HKQF level 5.
• Minimum 3 years’ relevant experience in branch operations management.
• Passes in Securities and Futures Intermediaries Examination is a must. (Qualified under SFO for handling Regulated Activities Types 1, 4). Passed in MPF & Insurance Intermediaries Examinations are preferable.
• Detail-minded, good communication skills and can work well in a team.

Senior Business Services Manager (SME)

• Develop and maintain customer relationship with Small and Medium Enterprise (SME) clients
• Explore new business opportunities and actively participate in the marketing and selling of bank’s financial services including trade finance, bills and loans business, etc
• Evaluate the financial condition of the clients and responsible for conducting credit analysis and prepare credit proposals
• Strong credit analysis and risk management skills as well as ability to analyze and make recommendations

• Degree holder or above in Accounting, Business Administration or related disciplines or equivalent qualification at HKQF level 5.
• Minimum 5 years’ experience in audit or relationship management in Commercial Banking or SME business
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required. (Qualified under SFO for handling Regulated Activities Types 1 & 4)
• Professional qualification of ARWP is an advantage
• Candidates with less experience will be considered as Business Services Manager

Financial Services Manager

• Promote full-range of retail banking products and services to achieve sales targets, provide professional investment advices to customers

• Degree holder in Business Administration or related disciplines or equivalent qualification at HKQF level 5.
• Minimum 3 years’ experience in promoting retail banking products
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required. (Qualified under SFO for handling Regulated Activities Types 1 & 4).
• Professional qualification of ARWP is an advantage
• Candidates with less experience will be considered as Deputy Financial Services Manager

Counter Services Officer (Teller)

• Handle daily counter transactions at our branches, as well as promoting different kinds of retail banking services such as insurance and securities related products to potential customers

• HKCEE/HKDSE or above or equivalent qualification at HKQF level 3 (with at least 5 subjects at Grade E / Level 2 including Chinese, English and Mathematics)
• Minimum 1 year's relevant experience, passes in MPF, Insurance, Securities and Futures Intermediaries Examinations will be an advantage. (Qualified under SFO for handling Regulated Activities Types 1 & 4)
• Customer-oriented with strong sales drive, presentable and detail-minded.

Retail Officer Trainee Program

• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Types 1 & 4) will be an advantage.
• Willing to start working in the Branches' Operation Team first.
• Mature, presentable, customer-oriented and detail-minded.
• Good command of spoken English, Cantonese and Mandarin.
• Fresh university graduates and IANG visa’s graduates are welcome.

Deputy Financial Services Manager Trainee

• Promote full-range of retail banking products and services to achieve sales targets, provide professional investment advices to customers.

• Degree holder in Business Administration or related disciplines or equivalent qualification at HKQF level 5.
• 1 year or above front-line working experience in Bank / Financial Institution.
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Types 1 & 4) will be an advantage.
• Mature, presentable, customer-oriented and detail-minded.
• Good command of spoken English, Cantonese and Mandarin.
• Associate Degree / Higher Diploma holder or equivalent qualification at HKQF level 4 can be considered as Assistant Financial Services Manager Trainee

Assistant Business Services Manager Trainee

• Degree holder in Business Administration, preferably with relationship management experience in banking or financial industry or equivalent qualification at HKQF level 5.
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Types 1 & 4) are preferable.
• Sales and customer driven, with strong credit analysis and risk management skills.
• Fresh University graduates will also be considered.

Customer Relationship Manager Trainee

• Provide full range of wealth management services to a designated portfolio of high-net-worth customer.
• Expand the existing client base by exploring potential customers in the market.

• Degree holder or equivalent qualification at HKQF level 5.
• Minimum 3 years' experience in promoting retail banking products (experience in handling investment portfolio of affluent customers will be an advantage).
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations are required. (Qualified under SFO for handling Regulated Activities Types 1 & 4).
• Professional qualification of ARWP is an advantage.
• Good command of spoken English, Cantonese and Mandarin.

Mortgage Services Manager

• To achieve mortgage sales targets by establishing good relationship with business partners such as property agencies

• Degree holder or above, or equivalent qualification at HKQF level 5 with minimum 3 years’ experience in generating mortgage lending business from property agencies
• Passes in MPF, Insurance and Securities Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Type 1 & 4)

Manager, Regional Merchant Business Management

• Develop the strategic planning for the overseas merchant Credit Card Usage activities to recruit the renowned overseas merchants to provide offers for Card members
• Plan and Implement various overseas merchant partnership programs to achieve the assigned business target and to grow the spending volume of credit card business
• Explore business and promotion opportunities to develop innovative business strategies and help Card Center to boost up sales and marketing results
• Coordinate and organize with internal and external parties to ensure the marketing programs and new initiatives run smoothly and effectively
• Develop and coordinate with advertising agencies to prepare promotional materials

• Degree holder or above in Marketing or Business related disciplines or equivalent qualifications at HKQF level 5
• Minimum 3 years’ solid experience in credit card or related fields in marketing
• Possess strong and extensive merchant partnership and business network, especially for the overseas network
• Excellent command of spoken and written English and Chinese, fluency in Japanese & Putonghua is definite an advantage
• Aggressive and with strong initiative in exploring business opportunities
• Possess strong business and marketing sense with good project management and problem solving skills
• Candidate with less experience will be considered as Deputy Manager, Regional Merchant Business Management

Section Head, Business Development (Private Banking Services)

• Lead the team in formulating business development strategies and plans, work to explore business potentials via different channels including Head Office, Mainland branches, local branches and departments and relevant external parties
• Achieve business development targets by strengthening relationship with potential private bank clients
• Keep smooth communications with different business channels and business partners and strengthen relationship for long term cooperation
• Manage the deliverables in regular and ad hoc reports for management reviews and communications with mainland branches
• Advise on marketing strategies, marketing campaigns and events to suit business development needs

• Degree holder or above or equivalent qualifications at HKQF level 5, with over 10 years’ business development experience and private banking experience is preferred
• Qualified under SFO for carrying out Regulated Activities Type 1, 4 and qualified as MPF and Insurance Intermediaries
• Proficiency in English, Cantonese and Mandarin
• Strong in communication, presentation and writing skills
• Proactive, detail-minded and target-oriented
• Business trips are required

Vice President, Private Banker (Private Banking Services)

• Develop and manage a portfolio of private banking customers
• Provide investment advices to the clients according to their needs, desires and risk profile
• Define target market, analyze client needs and develop marketing and product enhancement strategies
• Manage the credit quality and monitor the exposure of customers' loan portfolios

• Degree holder or above in Finance, Economics, Business Administration or related disciplines or equivalent qualifications at HKQF level 5, with a minimum of 8 years’ private banking or relevant experience
• Qualified under SFO for carrying out Regulated Activities Type 1, 4 and qualified as MPF and Insurance Intermediary
• Strong self-motivation and ability to work under pressure
• Good communication, interpersonal and relationship management skills
• Proficiency in both written English and Chinese, fluency in Putonghua and other dialects an advantage
• Candidates with more experience will be considered as Senior Vice President, Private Banker

Deputy Client Services Manager (Private Banking Services)

• Support Private Bankers in providing administrative support and updated market information to clients
• Handle independently on clients’ enquiries, requests and instructions, and daily operations, such as collect documents for Account opening, maintain proper documentation such as KYC, filing and so on
• Work closely with internal departments in monitoring the entire trade processing, including system input, settlement arrangement, clients confirmation and remittance 

• Degree holder or above or equivalent qualifications at HKQF level 5, with 3 years’ frontline banking experience in Wealth Management
• Good understanding in financial industry and products
• Fluent in Putonghua and Cantonese
• Able to meet tight deadlines and handle high pressure; Proven organizing skills with strong attention to details

Manager, Project Management (E-Banking Business)

• Act as digital platform and product owner to drive digital innovation & experience uplift, and manage day-to-day digital business for the bank.
• Identify, plan and implement digital business opportunities with ultimate targets of acquisition, revenue and usage.
• Implement innovation and enhancement throughout the whole project development cycle as business user. Responsible for end-to-end project delivery such as business case & requirement preparation, idea clearance, risk & compliance clearance, UAT management, business deployment activities and post-launch promotion activities…etc.
• Work closely with products owners, marketing, IT, risk and compliance…etc.Plan and execute marking programs for online products and services
• Responsible for BAU activities such as incident handling, regulatory and MIS reporting

• Degree holder or above with major in Business Administration, e-commerce, information system or related disciplines or equivalent qualifications at HKQF level 5
• Minimum 5 years' relevant experience in the retail banking industry with experience in digital product / project development.
• Strong communication in Cantonese, Mandarin and English
• Candidate with more experience will be considered as Senior Manager, Project Management

Retail Officer Trainee Program (Sales Focus)

• Degree holder in Business Administration or related disciplines or equivalent qualification at HKQF level 5; Associate Degree / Higher Diploma or equivalent qualification at HKQF level 4 with less than 2 years’ working experience will be considered;
• Passes in MPF, Insurance, Securities and Futures Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Types 1 & 4) will be an advantage.
• Mature, strong sales and customer orientation, with good communication skill
• Good command of spoken English, Cantonese and Mandarin
• Fresh university graduates and IANG visa’s graduates are welcome

Manager, Digital Finance (Retail Banking Business)

• Degree holder or above with major in Business Administration, e-commerce, information system or related disciplines or equivalent qualifications at HKQF level 5
• Minimum 5 years' relevant experience in the retail banking industry with experience in digital product / project development
• Familiar with retail banking products and related business
• Self-motivated, able to work independently and work under pressure
• Strong communication, presentation and interpersonal skills
• Candidate with more experience will be considered as Senior Manager, Digital Finance

Manager, Account Surveillance (12-month contract - Credit Card Project Management)

• Participate in the requirement gathering, solution design, testing, system support and enhancement of new initiatives in the Credit Card Business
• Conduct analysis and validate system requirements with business and IT teams to support business objectives and determine best process solutions
• Coordinate the implementation of system projects, change requests and system release
• Perform daily support on system issues and incidents
• Assist to establish controls and procedures in running daily operations with credit card system

• Degree holder or above in Business Administration, Information Systems, Computer Science or equivalent qualifications at HKQF level 5
• Minimum 3 - 4 years’ relevant experience in coordinating user requirements and UAT, preferably in the credit card industry
• Previous exposure in credit card operations and project management is an advantage
• Good interpersonal, analytical and problem solving skills
• Proficient in MS Office Applications, e.g. Word and Excel
• Proficient in spoken and written English and Chinese, including Putonghua

Assistant Manager, Card Approval (12-month contract)

• Responsible for daily credit card and personal loan application processing and ensuring compliance with Credit guidelines, AML policy and relevant banking requirement
• Provide general clerical support, e.g. filing and application forms processing
• Prepare and verify various reports of Approval team

• Degree holder or above in any disciplines, or equivalent qualifications at HKQF level 5
• Minimum 2 years’ experience in Credit Card/Personal Loan handling
• Proficient in MS Office Applications, e.g. Word, Excel and Chinese Word processing
• Good command of both spoken and written Chinese and English

Assistant Manager, Authorization (Credit Card)

• Handle credit card authorization requests of purchase and cash advance from cardholders, merchants and other acquiring banks on a 24-hour basis
• Handle lost and stolen card reporting
• Monitor and review suspicious credit card transactions, suspend card usage temporarily
• Handle inquiries from merchants and deal with clerical works

• Degree holder or above or equivalent qualifications at HKQF level 5, with minimum 2 years’ relevant working experience in credit card authorization field
• Proficiency in MS Excel, Word and Chinese Processing
• Independent, good interpersonal skills and able to work under pressure
• Willing to work off-hours / shift duty
• Candidate with more relevant working experience will be considered as Deputy Manager, Authorization.

Operations Manager (Private Banking – Compliance & Control)

• Assist the team head to support the operations of Private banking with compliance with statutory regulations and bank policies 
• Perform various tasks in relation to Anti-Money Laundering including transactions monitoring, account opening and account review
• Responsible for maintaining and implementation of control policies and procedures

• Degree holder or above or equivalent qualifications at HKQF level 5, with minimum 5 years of relevant experience in banking industry, -preferably with compliance and control experience for Private Banking
• Possess strong interpersonal skills and able to work well with all levels
• Proficiency in MS office with good knowledge in Excel and Chinese typing

Assistant Manager, Customer Hotline

• Providing Retail & Corporate Banking hotline services (including VIP hotline) as a call agent with high efficiency and quality.
• Participating any other duties assigned by supervisor(s).

• Degree holder or equivalent qualifications at HKQF level 5 with minimum 1 years’ relevant experience in banking environment hotline / call center services.
• Possess HKSI, HKFI and MPF qualification is preferred
• Excellent Putonghua, Cantonese and English is a must
• Proficient in PC operation including Chinese Word Processing
• Excellent interpersonal skill and able to work under pressure
• Immediate available is preferred
• Candidate with less experience will be considered as Officer, Customer Hotline