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| Credit Card | Phone No. | Service Hour | |
|---|---|---|---|
| Customer Services | (852)223 95559 | 24 hours | |
| Credit Card Lost Report | (852)28368828 | 24 hours | |
| Mortgage | Phone No. | Service Hour | |
|---|---|---|---|
| Mortgage | (852)223 95559 | Mon-Fri 09:00-18:00 Sat 09:00-13:00 |
|
| Loan | Phone No. | Service Hour | |
|---|---|---|---|
| Loan | (852)223 95559 |
Mon-Fri 09:00-18:00 Sat 09:00-13:00 |
|
| Insurance | Phone No. | Service Hour | |
|---|---|---|---|
| Insurance | (852)223 95559 After language selection, main menu press 4-2 |
Mon-Fri 09:00-18:00 Sat 09:00-13:00 |
|
| MPF | Phone No. | Service Hour | |
|---|---|---|---|
| General Enquiry (Scheme Member only) |
(852)223 95559 After language selection, main menu press 4-1 |
Mon-Fri 09:00-18:00 | |
For Credit Card Services only.
Remark:
- China - Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan and Zhejiang
- China - Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang
- All the above services are not provided by Bank of Communications (Hong Kong) Limited ("the Bank") and the Bank accepts no liability for any claims or complaints arising in conjunction with the services provided.
- The hotline only provides arrangement and assistance services, all medical and other related service charges shall be borne by the customers.
- The Bank reserves the right of making final decision on all matters relating to the above services.