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Banking Services Phone No. Service Hour
Phone Banking (852)29296888 Mon-Fri 09:00-17:00
Sat 09:00-13:00
Corporate Internet Banking (852)22699388 Mon-Fri 09:00-18:00
Sat 09:00-13:00
General Enquiry (852)223 95559 Mon-Fri 09:00-18:00
Sat 09:00-13:00
ATM Card Lost Report (852)22349319 24 hours

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Investment (Securities Trading) Phone No. Service Hour
Securities Trading (VIP) (852)22699833 Mon-Fri 08:50-17:00
Sat 08:50-13:00
Securities Trading (852)29133833 Mon-Fri 08:50-17:00
Sat 08:50-13:00
Stock Quote Enquiry (852)23598333 24 hours

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Investment (FX Margin Trading) Phone No. Service Hour
FX Margin Trading (VIP) (852)22699333 Mon-Fri 08:00-03:30
FX Margin Trading (852)22699233 Mon-Fri 08:00-03:30

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Credit Card Phone No. Service Hour
Customer Services (852)223 95559 24 hours
Credit Card Lost Report (852)28368828 24 hours

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Mortgage Phone No. Service Hour
Mortgage (852)223 95559 Mon-Fri 09:00-17:00
Sat 09:00-13:00

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Loan Phone No. Service Hour
Loan (852)223 95559
After language selection, press 1-2-4
Mon-Fri 09:00-18:00
Sat 09:00-13:00

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Insurance Phone No. Service Hour
Insurance (852)223 95559
After language selection, press 4-2
Mon-Fri 09:00-18:00
Sat 09:00-13:00

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MPF Phone No. Service Hour
General Enquiry-IVR
(Scheme Member only)
(852)2835 7222 24 hours
General Enquiry (852)223 95559
After language selection, press 4-1-0
Mon-Fri 09:00-18:00

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For Credit Card Services only.
Remark:

  1. China - Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan and Zhejiang
  2. China - Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang
  3. All the above services are not provided by Bank of Communications (Hong Kong) Limited ("the Bank") and the Bank accepts no liability for any claims or complaints arising in conjunction with the services provided.
  4. The hotline only provides arrangement and assistance services, all medical and other related service charges shall be borne by the customers.
  5. The Bank reserves the right of making final decision on all matters relating to the above services.