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Banking Services Phone No. Service Hour
Phone Banking (852)29296888 Mon-Fri 09:00-17:00
Sat    09:00-13:00
General Enquiry (852)223 95559 Mon-Fri 09:00-18:00
Sat    09:00-13:00
ATM Card Lost Report (852)22349319 24hours

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Investment (Securities Trading) Phone No. Service Hour
Securities Trading (VIP) (852)22699833 Mon-Fri 08:50-17:00
Securities Trading (852)29133833 Mon-Fri 08:50-17:00
Stock Quote Enquiry (852)23598333 24 Hour

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Investment (FX Margin Trading) Phone No. Service Hour
FX Margin Trading (VIP) (852)22699333 Mon-Fri 06:00-03:30
FX Margin Trading (852)22699233 Mon-Fri 06:00-03:30

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Credit Card Phone No. Service Hour
Customer Services (852)223 95559 24 Hour
Credit Card Lost Report (852)28368828 24 Hour

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Mortgage Phone No. Service Hour
Mortgage Services (852)223 95559 Mon-Fri 09:00-17:00
Sat    09:00-13:00

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Loan Phone No. Service Hour
Loan (852)223 95559
After language selection, press 1-2-4
Mon-Fri 09:00-18:00
Sat    09:00-13:00

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Insurance Phone No. Service Hour
Insurance (852)223 95559
After language selection, press 4-2
Mon-Fri 09:00-18:00
Sat    09:00-13:00

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MPF Phone No. Service Hour
General Enquiry-IVR
(Scheme Member only)
(852)2835 7222 24 hours
General Enquiry (852)223 95559
After language selection, press 4-1-0
Mon-Fri09:00-18:00

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BComBEST Services Phone No. Service Hour
BComBEST Services (852)223 95559
After language selection, press 5-1
Mon-Fri 09:00-23:45
Sat    09:00-18:00

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BOCOM Fortune Services Phone No. Service Hour
BOCOM Fortune Services (852)223 95559
After language selection, press 5-2
Mon-Fri 09:00-23:45
Sat    09:00-18:00

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For Credit Card Services only.
Remark:
1.China - Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan and Zhejiang.
2.China - Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang.
3.All the above services are not provided by Bank of Communications (Hong Kong) Limited ("the Bank") and the Bank accepts no liability for any claims or complaints arising in conjunction with the services provided.
4.The hotline only provides arrangement and assistance services, all medical and other related service charges shall be borne by the customers.
5.The Bank reserves the right of making final decision on all matters relating to the above services.