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| Banking Services | Phone No. | Service Hour |
|---|---|---|
| Phone Banking | (852)29296888 | Mon-Fri 09:00-17:00 Sat 09:00-13:00 |
| General Enquiry | (852)223 95559 | Mon-Fri 09:00-18:00 Sat 09:00-13:00 |
| ATM Card Lost Report | (852)22349319 | 24 Hours |
| Enquiries of Bogus Phone Calls, Report Loss and Suspected Misuse of Password, Security Device or Account Theft | (852)223 95559 After language selection, main menu press 7 |
24 Hours |
Back to the top| Investment (Securities Trading) | Phone No. | Service Hour |
|---|---|---|
| Securities Trading (VIP) | (852)22699833 | Mon-Fri 09:00-17:30 |
| Securities Trading | (852)29133833 | Mon-Fri 09:00-17:30 |
| Stock Quote Enquiry | (852)23598333 | 24 Hours |
Back to the top| Investment (Precious Metals And FX Margin Trading) | Phone No. | Service Hour |
|---|---|---|
| Precious Metals And FX Margin Trading(VIP) | (852)22699333 | Mon-Fri 06:00-03:30 |
| Precious Metals And FX Margin Trading | (852)22699233 | Mon-Fri 06:00-03:30 |
Back to the top| Credit Card | Phone No. | Service Hour | |
|---|---|---|---|
| Customer Services | (852)223 95559 | 24 Hours | |
| Credit Card Lost Report | (852)28368828 | 24 Hours | |
Back to the top| Mortgage | Phone No. | Service Hour |
|---|---|---|
| Mortgage Services | (852)223 95559 | Mon-Fri 09:00-18:00 Sat 09:00-13:00 |
Back to the top| Loan | Phone No. | Service Hour |
|---|---|---|
| Loan | (852)223 95559 |
Mon-Fri 09:00-18:00 Sat 09:00-13:00 |
Back to the top| Insurance | Phone No. | Service Hour | |
|---|---|---|---|
| Insurance | (852)223 95559 After language selection, main menu press 4-2 |
Mon-Fri 09:00-18:00 Sat 09:00-13:00 |
|
Back to the top| MPF | Phone No. | Service Hour | |
|---|---|---|---|
| General Enquiry (Scheme Member only) |
(852)223 95559 After language selection, main menu press 4-1 |
Mon-Fri09:00-18:00 | |
Back to the top| BComBEST Privat |
Phone No. | Service Hour | |
|---|---|---|---|
| BComBEST Private Services | (852)223 95559 After language selection, main menu press 5-8 |
24 Hours | |
Back to the top| BComBEST S | Phone No. | Service Hour | |
|---|---|---|---|
| BComBEST Services | (852)223 95559 After language selection, main menu press 5-1 |
Mon-Fri 09:00-23:45 Sat 09:00-18:00 |
|
| BOCOM F |
Phone No. | Service Hour |
|---|---|---|
| BOCOM Fortune Services | (852)223 95559 After language selection, main menu press 5-2 |
Mon-Fri 09:00-23:45 Sat 09:00-18:00 |
Back to the top- For Credit Card Services only.
Remark： - 1.China - Southern: Anhui, Chongqing, Fujian, Guangdong, Guangxi, Guizho, Hainan, Hunan, Jiangsu, Jiangxi, Shanghai, Sichuan, Xizang, Yunnan and Zhejiang.
- 2.China - Northern: Beijing, Gansu, Hebei, Heilonhjiang, Henan, Hubei, Inner Mongolia, Jilin, Liaoning, Ningxia, Qinghai, Shandong, Shanxi (Shaanxi), Tianjin and Xinjiang.
- 3.All the above services are not provided by Bank of Communications (Hong Kong) Limited ("the Bank") and the Bank accepts no liability for any claims or complaints arising in conjunction with the services provided.
- 4.The hotline only provides arrangement and assistance services, all medical and other related service charges shall be borne by the customers.
- 5.The Bank reserves the right of making final decision on all matters relating to the above services.