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Current Location >> About Us>> Barrier-Free Services Guidelines


Barrier Free Banking Services

We strive to ensure that our ATM services are accessible to customers with different needs.


ATM, ATM Card and Bank Account Services

ATM with Voice Navigation Service

To enable our customers with special needs especially customers who are visually impaired to enjoy self-service banking facilities, all our ATMs are equipped with voice navigation service and protruding symbols.

 

Report Lost and/or Stolen ATM Card

If your ATM card is lost and/or stolen, you can click here to log into your Internet Banking to report the incident or you can contact our Report Lost / Stolen Card Hotline at (852) 2836 8828.


Cancel ATM Card

If you want to cancel your ATM card, you can click here to log into your Internet Banking to cancel it or you can contact our Customer Service Hotline at (852) 223 95559 for more details.


Report Unauthorized ATM Card and/or Banking Account Transaction(s)

If you notice any ATM card and/or banking account transaction(s) that you did not make or authorize, you can click here to log into your Internet Banking to report it online or you or your authorized third party can contact our Customer Service Hotline at (852) 223 95559, and submit supporting document(s) to the Bank.


Handling of ATM Card Retained at ATM

If your ATM card has been retained at ATM, you or your authorized third party should contact our Customer Service Hotline at (852) 223 95559.


ATM Card Activation

Upon receiving your newly issued ATM card, you can click here to activate your debit card online or contact our Phone Banking Service hotline at (852) 2929 6888.


Online Bank Account Opening Appointment

Individual account applicant(s) or joint name account applicants can click here to make an appointment for account opening application online.


Handling of ATM Card Retained at ATM

We strive to ensure that our credit card services are accessible to customers with different needs.


Credit Card Activation

Once receiving the new issued credit card, you can contact our Phone Banking Service hotline at (852) 2929 6888 or click here to activate your credit card.

 

Handling of Lost / Stolen Credit Card

If your credit card is lost or stolen, you or your authorized third party should contact our Report Lost / Stolen Card Hotline at (852) 2836 8828, or you can login Internet Banking to process.


Handling of Credit Card Retained at ATM

If your credit card has been retained at ATM, you or your authorized third party should contact our Customer Service Hotline at (852) 223 95559.


Handling of Credit Card Dispute Transaction

If you notice any credit card transaction(s) that you did not make or authorize, you or your authorized third party should contact our Customer Service Hotline at (852) 223 95559, or click here to download the Dispute Transaction Request Form and submit the completed form with supporting document to our Bank, or you can login Internet Banking to process.


Cancellation of Credit Card

If you need to cancel your credit card, you can visit any of our branch, or click here to download and fill in the Bank of Communications Pacific Credit Card Amendment Request Form, or login Internet Banking to process.


Contact Us

Customer Service Hotline: 223 95559

Please visit any of our outlets