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Current Location >> About Us>> Barrier-Free Services Guidelines


Credit Card Accessible Services

We strive to ensure that our credit card services are accessible to customers with different needs.


Credit Card Activation

Once receiving the new issued credit card, you can contact our Phone Banking Service hotline at (852) 2929 6888 or click here to activate your credit card.

 

Handling of Lost / Stolen Credit Card

If your credit card is lost or stolen, you or your authorized third party should contact our Report Lost / Stolen Card Hotline at (852) 2836 8828.


Handling of Credit Card Retained at ATM

If your credit card has been retained at ATM, you or your authorized third party should contact our Customer Service Hotline at (852) 223 95559.


Handling of Credit Card Dispute Transaction

If you notice any credit card transaction(s) that you did not make or authorize, you or your authorized third party should contact our Customer Service Hotline at (852) 223 95559 or click here to download the Dispute Transaction Request Form, and submit the completed form with supporting document to our bank.


Contact Us

Customer Service Hotline: 223 95559

Please visit any of our outlets