Barrier－Free Services Guidelines
Credit Card Accessible Services
We strive to ensure that our credit card services are accessible to customers with different needs.
Credit Card Activation
Once receiving the new issued credit card, you can contact our Phone Banking Service hotline at (852) 2929 6888 or click here to activate your credit card.
Handling of Lost / Stolen Credit Card
If your credit card is lost or stolen, you or your authorized third party should contact our Report Lost / Stolen Card Hotline at (852) 2836 8828.
Handling of Credit Card Retained at ATM
If your credit card has been retained at ATM, you or your authorized third party should contact our Customer Service Hotline at (852) 223 95559.
Handling of Credit Card Dispute Transaction
If you notice any credit card transaction(s) that you did not make or authorize, you or your authorized third party should contact our Customer Service Hotline at (852) 223 95559 or click here to download the Dispute Transaction Request Form, and submit the completed form with supporting document to our bank.