Barrier－Free Services Guidelines
Barrier-Free Services Guidelines
Bank of Communications (Hong Kong) always attaches great importance to financial inclusion and is committed to providing appropriate financial services to all individuals with different needs in the community to meet their needs in daily life and personal financial management. The bank continues to improve its online and offline banking services and introduced a number of measures to facilitate the usage of banking services for all individuals with different needs.
Both the bank’s public website and internet banking services adopt a structure that satisfies Level A and Level AA standards of WCAG 2.0 Success Criteria advocated in “Web Accessibility Handbook” of HKSAR Office of the Government Chief Information Office to satisfy customers with different needs.
To cater for customers with different needs such as visually-challenged customers and hearing-challenged customers, the bank also continues to provide new online services, including:
1. Online Appointment For Bank Account Opening
Individual account applicant(s) or joint name account applicants can click here to make an appointment for account opening application.
2. Barrier-Free Assistance on Banking Service
Internet Banking Services provide online live chat room to assist you to find online banking services to serve your need.
3. Report Lost and/or Stolen ATM Card
If your ATM card is lost and/or stolen, you can click here to log into your Internet Banking to report the incident; or you can contact our Report Lost / Stolen Card Hotline at (852) 223 95559 (Press 1-1-1 after selecting language). If you have any inquiries regarding reporting lost and/or stolen ATM card, please contact us by dialing (852) 223 95559.
4. Cancellation of ATM Card
If you want to cancel your ATM card, you can click here to log into your Internet Banking to cancel it; or you can contact our Customer Service Hotline at (852) 223 95559 for more details.
5. Report Unauthorized ATM Card and/or Banking Account Transaction(s)
If you notice any ATM card and/or banking account transaction(s) that you did not make or authorize, you can click here to log into your Internet Banking to report it; or contact our Customer Service Hotline at (852) 223 95559, and submit supporting document(s) to the Bank by you or your authorized third party.
6. ATM Card Activation
Upon receiving your newly issued ATM card, you can click here to activate your debit card online; or contact our Phone Banking Service hotline at (852) 2929 6888.
7. Credit Card Activation
Once receiving the new issued credit card, you can click here to activate your credit card; or contact our Phone Banking Service hotline at (852) 2929 6888 to activate it.
8. Report a Lost / Stolen Credit Card
If your credit card is lost or stolen, you or your authorized third party should contact our Report Lost / Stolen Card Hotline at (852) 2836 8828; or you can click here to login Internet Banking to process.
9. Handling of Credit Card Dispute Transaction
If you notice any credit card transaction(s) that you did not make or authorize, you or your authorized third party should contact our Customer Service Hotline at (852) 223 95559; or click here to download the Dispute Transaction Request Form and submit the completed form with supporting document to our Bank; or click here to login Internet Banking to process.
10. Cancellation of Credit Card
If you need to cancel your credit card, you can visit any of our branch; or click here to download and fill in the Bank of Communications Pacific Credit Card Amendment Request Form; Or click here to login Internet Banking to process.
To cater for our customers with special needs especially customers who are visually impaired to enjoy self-service banking facilities, all our ATMs are equipped with voice navigation service and protruding symbols.
If your ATM card or credit card have been retained at ATM, you or your authorized third party should contact our Customer Service Hotline at (852) 223 95559.
The Bank’s Mobile Token function of Mobile Banking Services has been made compatible to IOS system’s Voice Over and Android system’s Talk Back. Visually-challenged customers can now use a richer Internet Banking Services, such as transferring to accounts of third-party, via Mobile Token on our latest version of Mobile Banking Services APP. With regards to detail introduction of Mobile Token, please click here.