Notice of Service Suspension at Mongkok and Tuen Mun Branches
Notice of Suspension of FPS Services Due To Maintenance of Faster Payment System
Hong Kong Interbank Clearing Ltd will conduct system maintenance of the Faster Payment System during the period specified below (Hong Kong Time). During that period, the FPS Services, which are available for customers via our Internet Banking, Phone Banking and Corporate Internet Banking services, will be temporarily suspended. For details, please refer to the table below.
The service suspension period may be adjusted subject to the maintenance progress. We reserve the right to adjust the service suspension period without prior notice. Customers are advised to make necessary arrangement in advance. We apologize for any inconvenience this may cause.
|Expected Downtime (HKT) *||Service Not Available|
|20 October 2019 (Sunday)
27 October 2019 (Sunday)
|02:45||06:45||Internet Banking Services, Mobile Banking Services: FPS Service Setting, FPS Fund Transfer, FPS Transaction Enquiry, FPS QR Code , Electronic Direct Debit Authorization (Only applicable to Internet Banking Services)
Corporate Internet Banking Services: FPS Transfer, FPS Addressing Services, FPS Refund, Upload batch transactions (FPS – General Transfer) , eDDA Authorization
For enquiries, please contact our Customer Services Hotline at (852) 223 95559 during office hours.
Statement of Third Party Service Apps and Websites
Bank of Communication(Hong Kong) Limited (“the bank”) would like to alert you to unauthorized third party apps and websites requesting customers to provide partial or all personal information. To safeguard your personal information, please do not disclose your banking details such as usernames, passwords and one time passwords, to any third party providers, no matter authorized by the bank or not. Should you have any enquiries, please contact our Customer Services Hotline at 223 95559.
The list of third party service providers authorized by the bank to provide banking information is as below:
The list of TSPs authorized by the bank
mReferral Corporation (HK) Limited
Bicai Big Data Technology (HK) Company Limited
FiberAPI Technologies Limited
GoBear (Hong Kong) Limited
ET Net Limited
Societe Qui Vient Limited
SL Network Limited
Pecutus Technologies Limited
Centaline Mortgage Broker Limited
Industrial and Commercial Bank of China (Asia) Limited
CC Information Limited
If you need further information, please contact our Customer Services Hotline at 223 95559 during office hours.
Notice of Service Suspension at Tuen Mun Branch
“BOCOMHK Mobile Application Promotion” Lucky Draw Result Announcement
For details, please click here.
Notice of adjustment of General Terms and Conditions for Banking Services and service charges of credit card
Opening of Sam Shing Estate Branch
Notice of the Changes in Securities Trading Services
As from effective date, our securities service charges and service hours of operator-assisted securities hotline will be revised. For details, please click here.
Bank of Communications Hong Kong Receives Strong Ratings with Stable Outlook from Fitch, Moody’s and Standard Poor’s
For details,please click here
New internet banking and mobile banking transaction process for "Deposit EXTRA" Investment Deposit
With effect from 19 August 2019, system enhancement will be implemented for customers' "Deposit EXTRA" Investment Deposit transactions through internet banking or mobile banking. Checking on investment experience of "Deposit EXTRA" Investment Deposit with the Bank and concentration level of investment (if applicable) will be conducted during the transaction. For enquiries, please visit any of our outlets during office hours.
Risk Disclosure:“Deposit Extra” Investment Deposit is a structured investment product involving derivatives. Investment involves risks. The price of investment product fluctuates, sometimes dramatically. The price of investment product may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling investment product. Past performance is not indicative of future performance. You should not make investment decision based on this webpage alone. You should carefully consider whether this product is suitable in light of your own financial position and investment objective. If you are in any doubt, you should obtain independent professional advice.
This product is NOT a protected deposit and is NOT protected by the Deposit Protection Scheme in Hong Kong.
Notice of Amendment of Bank of Communications Gift Card Cardholder Agreement
For details, please click here.
Latest Security Measures for Internet Banking and Mobile Banking Services
With effect from 10 Aug 2019 or later, the use of Security Device/Mobile Token will be required for small value fund transfer to unsaved payee (including FPS QR Code Payment). For details, please click here.
2019 Seminars Schedule
For details, please click here.
Subscription Channels for Silver Bond issued by The Government of The Hong Kong Special Administrative Region
With effect from 10 July 2019 9:00 a.m. to 18 July 2019 2:00 p.m. subscribe the Government of Hong Kong Special Administrative Region Silver Bond through our branches, online or application hotline will enjoy waiver of Subscription Handling Fee, Redemption Fee at maturity, Custodian Fee and Cash Collection Fee .(Service charge for Transfer Out/Transfer In of bond is applied (if applicable), please refer to “Charges of Retail Banking Services” for details). Investment involves risks. Please click here for details.
Temporary relocation of North Point Branch
Please be informed that with effect from November 2019, our BComBEST Services located at G/F of this branch will be temporarily moved to Portion B of Shop 13, G/F, King's Tower, No. 480 King's Road, North Point, Hong Kong for business. We will provide non-cash counter services, customer services, wealth management services and internet banking services.
Whilst the ATM services at G/F and general counter services and securities trading services at 1/F of this branch will remain business as usual. We apologize for any inconvenience caused.
Should you have any enquiries, please call North Point Branch at 3989 3268 or Customer Services Hotline at 223 95559 during office hours.
Notes for using Remittance Services
To ensure that your inward remittance can be received duly, we would like to draw your attention to the remittance services.
For details,please click here .
The statement on third party app
Bank of Communications (Hong Kong) Limited (“the bank”) is not collaborating with Planto on any mobile apps in Hong Kong. The bank has not authorized Planto to use the bank’s logo, to access our system or shared any customer data with them.
We would like to take this opportunity to alert clients to third party apps and websites requesting clients to provide partial or all personal information. To safeguard personal information, please do not disclose banking details such as Internet Banking’s usernames, passwords, one time passwords and other sensitive account information, to any third party providers, no matter authorized by the bank or not.
When using our Internet Banking services, clients are advised to type the website address of BOCOM(HK) (www.hk.bankcomm.com) directly into the browser address bar or download and install Apps through App Store, Google Play or BOCOM(HK) website, for access to their Internet Banking or Mobile Banking accounts. Clients should not download software from other websites.
If clients have logged into our Internet Banking or Mobile Banking through third-party websites or third-party mobile Apps, they are advised to change their passwords immediately to protect their personal information. Clients who discover any unauthorized transactions in their bank accounts or have any query relating to our Internet Banking or Mobile Banking Services should immediately contact our customer service hotline at 223 95559.
Transaction Service setting regarding the newly “FPS Transaction Enquiry” service
Notice of the Assessment about“Customer Knowledge of Derivatives Assessment Investors Characterization”
To fulfill regulatory requirements, customers must complete the “Customer Knowledge of Derivatives Assessment (Investors Characterization)” before any purchase of Hong Kong-listed derivative warrants, callable bull/bear contracts, exchange-traded funds (synthetic ETFs or futures-based ETFs), or leveraged and inverse (L&I) products, with effect from 22 March, 2019.
To avoid any impact on customers to buy the above products, customers should complete the assessment by our Internet platform, Mobile Application or visiting any of our outlets at your earliest convenience.
Should you have any queries, please feel free to contact our outlets’ staff, or call our Customer Services Hotline at 2239 5559 during the office hour.
Notes for using Remittance Services and the List of our Principal Correspondent Banks
Regarding the Usage of Remittance Services and the List of our Principal Correspondents, please click here for more details.
Enhancement on Internet Banking Services
Join as “BComBEST Services” Customers
Small Value Fund Transfer Limit Increases to HKD10,000
Service Hotline: 223 95559
Security Warning on Bogus Phone Calls and Telephone Voice Messages
Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) would like to alert our customers and the public to bogus phone calls, telephone voice messages, emails or SMS messages. These bogus phone calls or telephone voice messages claim that customers’ bank or credit card accounts are in abnormal status or have been suspended, and request customers to provide personal information or bank account information. During the process, customers may also be directed to an operator who would request customers to provide their personal information for identity verification. Those SMS messages claim that there were credit card transactions conducted using a customer’s credit card, and request the customer to call a bogus hotline number mentioned in the messages to check the credit card transactions, the fraudsters may request customers to reveal sensitive personal information during the process.
Bank of Communications (Hong Kong) declares and affirms that it has no connection with these bogus phone calls, telephone voice messages, emails or SMS messages has not made any arrangement to obtain or confirm customers’ sensitive personal information including login passwords or one-time passwords through phone calls, telephone voice messages, emails or SMS messages.
Bank of Communications (Hong Kong) reminds customers and the public not to provide any personal information to unsolicited callers. If customers receive suspicious SMS messages, they should call the hotline at the back of the ATM cards, credit cards or on the bank’s website to verify the hotline number rather than just following the information provided in SMS messages. If customers are concerned they may have disclosed their personal details to any suspicious third parties, please call our customer service hotline at (852) 223 95559* or report to the Police.
If customer does not agree Bank of Communications (Hong Kong) to use his/her personal data in direct marketing, he/she can inform us by the following means:
1. contact our Customer Service Representative at (852) 223 95559*;
2. download the “Opt-out from the use of personal data in direct marketing” form, complete and return to our bank by fax or by post or submit to any of our outlets; or
3. visit any of our outlets to complete the “Opt-out from the use of personal data in direct marketing” form.
*Press "1" > "1" > "0" after language selection (24 Hours)
*Press "2" > "0" after language selection (Mon to Fri 09:00-18:00, Sat 9:00-13:00)
In view of recent fraud cases for unauthorized transactions and change of customer particulars without customer’s consent reported by HKMA, Bank of Communications Co., Ltd. Hong Kong Branch would like to alert customer in case their HKID / passport are lost, it is advised to take the following measures:
If customers are concerned their HKID/passport are being fraud use, please call our customer service hotline at (852) 223 95559 or report to the Police directly.
Merger of Retail Banking Business and Private Banking Business
Thank you for supporting our bank. The retail banking business and private banking business of Bank of Communications Co., Ltd Hong Kong Branch (“Bank of Communications, Hong Kong Branch”) in Hong Kong had merged into Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) on 29 January, 2018 (Monday). The enhanced banking services of the Bank of Communications (Hong Kong) will provide better and more efficient services to customers continuously.
From 29 January 2018 (Monday), respective core business and website are as follow:
Bank of Communications (Hong Kong) Limited
Core Businesses: Hong Kong Retail Banking and Private Banking
Bank of Communications Co., Ltd. Hong Kong Branch
Core Business: Corporate Banking
For the detail information of the merger, please find in below:
- • Bank of Communications (Hong Kong) Limited (Merger) Ordinance
- • Customer notification (Affected customer)
- • Customer notification (Unaffected customer)
For any enquiry or assistance, please call our Customer Services Hotline (852) 223 95559 .