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2021-12-01

“FRC Transaction Levy” for securities trading(Effective Date: 1 January 2022)
According to the circular by HKEX, the Financial Reporting Council Transaction Levy (“FRC Transaction Levy”) will be collected for securities transactions with effect from 1 January 2022. The collection of FRC Transaction Levy is based on 0.00015% of the consideration for a securities transaction. For details, please refer to the “Funding and Levies” section of the Financial Reporting Council website.

Should you have any queries, please contact our Customer Services Hotline at (852) 223 95559.

Risk Disclosure Statement:
Investment involves risks. The price of securities fluctuates, sometimes dramatically. The price of securities may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.






2021-11-26

Notice of adjustment of Charges of Retail Banking Service
With effect from 1 Jan 2022, our Charges of Retail Banking Services will be adjusted, please click here to download the “Customer Notice”.


2021-11-10

ATM Card – Cardless Cash Withdrawal Service Maintenance Notice

Due to enhancement of Cardless Cash service, Cardless Cash service on Mobile Banking will be suspended during the following period (Hong Kong Time). For details, please refer to the table below:

 

 Date  From  To  Service Not Available
13th November 2021 (Saturday)  01:00  08:00 Mobile Banking Services: Cardless Cash Setting, Cardless Cash withdrawal

 

The Cardless Cash Withdrawal Service suspension period may be adjusted subject to the maintenance progress. We reserve the right to adjust the service suspension period without prior notice. Customers are advised to make necessary arrangement in advance. Customers can still withdraw cash at ATMs with physical ATM cards during the maintenance period. We apologize for any inconvenience caused.

 

For enquiries, please contact our Customer Services Hotline at (852) 223 95559 during office hours.



2021-11-05

Faster Payment System FPS Maintenance Notice

According to HKICL, due to maintenance of FPS system, the FPS services of Personal Internet Banking, Mobile Banking, Corporate Internet Banking and BComONE - Academy services will be suspended on the following time slot (Hong Kong Time). For details, please refer to the table below:

 

 Date  From  To  Service Not Available
14 Nov 2021 (Sunday)  01:00  11:15 Personal Internet Banking Services, Mobile Banking Services: FPS Service Setting, FPS Fund Transfer, FPS Transaction Enquiry, FPS QR Code, Electronic Direct Debit Authorization (abbr: eDDA, which is only applicable to Internet Banking Services)

Corporate Internet Banking Services: FPS Transfer, FPS Addressing Services, FPS Refund, Upload batch transactions (FPS – General Transfer), eDDA Authorization, FPS Merchant Service

BComONE – Academy: FPS QR code Payment Services

 

The FPS service suspension period may be adjusted subject to the maintenance progress. We reserve the right to adjust the service suspension period without prior notice. Customers are advised to make necessary arrangement in advance. We apologize for any inconvenience this may cause.

 

For enquiries, please contact our Customer Services Hotline at (852) 223 95559 during office hours.



2021-10-15

Faster Payment System FPS Maintenance Notice

According to HKICL, due to maintenance of FPS system, the FPS services of Personal Internet Banking, Mobile Banking, Corporate Internet Banking and BComONE - Academy services will be suspended on the following time slot (Hong Kong Time). For details, please refer to the table below:

 

 Date  From  To  Service Not Available
17 Oct 2021 (Sunday)  02:45  07:45 Personal Internet Banking Services, Mobile Banking Services: FPS Service Setting, FPS Fund Transfer, FPS Transaction Enquiry, FPS QR Code, Electronic Direct Debit Authorization (abbr: eDDA, which is only applicable to Internet Banking Services)

Corporate Internet Banking Services: FPS Transfer, FPS Addressing Services, FPS Refund, Upload batch transactions (FPS – General Transfer), eDDA Authorization, FPS Merchant Service

BComONE – Academy: FPS QR code Payment Services

 

The FPS service suspension period may be adjusted subject to the maintenance progress. We reserve the right to adjust the service suspension period without prior notice. Customers are advised to make necessary arrangement in advance. We apologize for any inconvenience this may cause.

 

For enquiries, please contact our Customer Services Hotline at (852) 223 95559 during office hours.



2021-10-06

Notice of ATM Service Hours Adjustment
In view of the latest situation, the service hours of the Bank's ATM Services have been adjusted until further notice. Please click here for details.

The Bank is one of JETCO’s member banks. Customers can make cash withdrawal and enquire account balance through any ATM bearing ‘JETCO’ logo.
For other banking services, customers may access our phone banking, internet banking, and mobile banking or visit any of our branches.

For enquiry, please contact our Customer Services Hotline at 223 95559.

We apologize for any inconvenience caused.




2021-09-29

Notice of ATM Service Hours Adjustment
In view of the latest situation, the service hours of the Bank's ATM Services have been adjusted until further notice. Please click here for details.

The Bank is one of JETCO’s member banks. Customers can make cash withdrawal and enquire account balance through any ATM bearing ‘JETCO’ logo.
For other banking services, customers may access our phone banking, internet banking, and mobile banking or visit any of our branches.

For enquiry, please contact our Customer Services Hotline at 223 95559.

We apologize for any inconvenience caused.




2021-09-13

Notice to terminate Securities Counter services at Quarry Bay Branch
Please be informed that the Securities Counter services of Quarry Bay Branch will be terminated on Saturday, 16th October 2021. Customer can continue to enjoy our Securities Trading services via the Internet, Kiosk, Automated IVR telephone service, Operator-assisted hotline and BOCOM(HK) Securities Mobile Application. We apologize for any inconvenience caused.

You can place securities trading order through multiple channels:
  • Internet Banking - www.hk.bankcomm.com
  • Kiosk
  • Automated IVR telephone service / Operator-assisted hotline - 2913 3833
  • BOCOM(HK) Securities Mobile Application

Should you have any enquiries, please call our Quarry Bay Branch at 3989 3330 or Customer Services Hotline at 223 95559 during office hours.

Risk Disclosure Statement

The prices of securities fluctuate, sometimes dramatically. The price of a security may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.




2021-08-23

Notice of ATM Service Hours Adjustment
In view of the latest situation, the service hours of the Bank's ATM Services have been adjusted until further notice. Please click here for details.

The Bank is one of JETCO’s member banks. Customers can make cash withdrawal and enquire account balance through any ATM bearing ‘JETCO’ logo.

For other banking services, customers may access our phone banking, internet banking, and mobile banking or visit any of our branches.

For enquiry, please contact our Customer Services Hotline at 223 95559.

We apologize for any inconvenience caused.





2021-08-13

Notice of Cessation of Gundam CUP Dual Currency Diamond Card Issuance
Starting from 1 September 2021, Bank of Communications will discontinue the issuance of Gundam CUP Dual Currency Diamond Card, Please click here for details.
Relocation of Quarry Bay Branch
Please be informed that with effect from Monday, 18th October 2021, Quarry Bay Branch will be moved to Shop 2, G/F, No. 1001 King’s Road, Quarry Bay, Hong Kong for business.

Should you have any enquiries, please call our Quarry Bay Branch at 3989 3330 or Customer Services Hotline at 223 95559 during office hours.


2021-07-10

Notice of ATM Service Hours Adjustment

In view of the latest situation, the service hours of the Bank's ATM Services have been adjusted until further notice. Please click here for details.

The Bank is one of JETCO’s member banks. Customers can make cash withdrawal and enquire account balance through any ATM bearing ‘JETCO’ logo.
For other banking services, customers may access our phone banking, internet banking, and mobile banking or visit any of our branches.

For enquiry, please contact our Customer Services Hotline at 223 95559.

We apologize for any inconvenience caused.





2021-07-09

Publication of Offering Circular on The Stock Exchange of Hong Kong Limited Issue of U.S.1,000,000,000 Subordinated Tier 2 Bonds due 2031 by BANK OF COMMUNICATIONS HONG KONG LIMTED
Please click here for details.
Notice of Listing on The Stock Exchange of Hong Kong Limited Issue of U.S.1,000,000,000 Subordinated Tier 2 Bonds due 2031 by BANK OF COMMUNICATIONS HONG KONG LIMTED
Please click here for details.
Protect your Personal Digital Keys; Beware of Fraudulent Links!
Internet banking login credentials, including usernames, login passwords and one-time passwords (OTPs), are as important in the digital world as the keys to their houses are in the physical one, and should be properly safeguarded.

In accordance with the HKMA’s supervisory requirements, the bank will not send SMS or email messages with embedded hyperlinks directing customers to their websites or mobile applications to carry out transactions. Nor will the bank ask customers to provide sensitive personal information, including login passwords and OTPs, via hyperlinks.

If you receive SMS or email messages with embedded hyperlinks requesting you to input internet banking login credentials, these messages should not originate from the bank. You should think twice before clicking any hyperlinks purportedly sent by the bank, and contact the bank immediately if you have any concerns.

Regarding HKMA’s “Protect your Personal Digital Keys; Beware of Fraudulent Links!” press release, please click.






2021-06-30

Notice of adjustment of General Terms and Conditions for Banking Services

With effect from 30 July 2021, our General Terms & Conditions for Banking Services, Terms and Conditions for General Investment Services and Charges of Retail Banking Services will be adjusted, please click here to download the “Customer Notice” and please click here to download the Personal Data (Privacy) Ordinance.




2021-06-24

Notice of ATM Service Hours Adjustment
In view of the latest situation, the service hours of the Bank's ATM Services have been adjusted until further notice. Please click here for details.

The Bank is one of JETCO's member banks. Customers can make cash withdrawal and enquire account balance through any ATM bearing 'JETCO' logo.

For other banking services, customers may access our phone banking, internet banking, and mobile banking or visit any of our branches.

For enquiry, please contact our Customer Services Hotline at 223 95559.

We apologize for any inconvenience caused.


2021-05-31

Subscription Channels for iBond issued by The Government of The Hong Kong Special Administrative Region
With effect from 1 June 2021 9:00 a.m. to 11 June 2021 2:00 p.m. subscribe the Government of Hong Kong Special Administrative Region iBond through our branches, internet banking or application hotline will enjoy 7 fee waiver including Subscription Handling Fee, Buy Transaction Fee, Sell Transaction Fee, Redemption Fee at maturity, Custodian Fee, Cash Collection Fee and Service charge for Transfer In of bond. (service charge for Transfer Out of bond is applied (if applicable), please refer to “Charges of Retail Banking Services” for details). Investment involves risks. Please click here for details.


2021-05-14

Notice of Sale Suspension of Bank of Communications VISA Gift Card
Starting from 15 June 2021, the Bank of Communications VISA Gift Card will no longer be available for sale until further notice. Customers can use the existing gift card before its expiry date.


2021-05-05

Faster Payment System (FPS) Maintenance Notice

According to HKICL, due to system maintenance of FPS, the FPS services of Internet Banking, Mobile Banking, Corporate Internet Banking and BComONE - Academy services will be suspended during the following time slot (Hong Kong Time). For details, please refer to the table below:

 

 Date  From  To  Service Not Available
9 May 2021 (Sunday)  03:00  06:00 Personal Internet Banking Services, Mobile Banking Services: FPS Service Setting, FPS Fund Transfer, FPS Transaction Enquiry, FPS QR Code, Electronic Direct Debit Authorization (abbr: eDDA, which is only applicable to Internet Banking Services)

Corporate Internet Banking Services: FPS Transfer, FPS Addressing Services, FPS Refund, Upload batch transactions (FPS – General Transfer), eDDA Authorization

BComONE – Academy FPS QR code Payment Services

 

The FPS service suspension period may be adjusted subject to the maintenance progress. We reserve the right to adjust the service suspension period without prior notice. Customers are advised to make necessary arrangement in advance. We apologize for any inconvenience this may cause.

 

For enquiries, please contact our Customer Services Hotline at (852) 223 95559 during office hours.



2021-05-03

Resumption of Normal Service Hours for all Bank of Communications Hong Kong’s Branches
Bank of Communications (Hong Kong) Limited announces that the service hours of all retail branches will resume normal with effect from 4 May 2021 (Tuesday) in view of the latest situation. All retail branches are open for business from 9:00 a.m. to 5:00 p.m. from Monday to Friday, and from 9:00 a.m. to 1:00 p.m. on Saturday. Nina Tower Wealth Management Centre is open for business from 11:00 a.m. to 7:00 p.m. from Monday to Friday, and from 11:00 a.m. to 3:00 p.m. on Saturday.

The Bank holds the health and safety of our customers and employees in the highest regard. The prudent protection and precautionary measures are implemented in all branches, including enhancing disinfection and cleaning and all employees are requested to put on surgical masks at work. Employees will check customers' body temperature when entering the branches, and customers are encouraged to put on surgical masks. Hand sanitizer is available in branches for use, if needed.

The Bank is committed to maintaining quality banking services. During the special circumstances, customers are advised to use the Bank's internet banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank's Customer Service Hotline at 223 95559.


2021-04-29

“2021 CNY Red Packet Lucky Draw” Result

For more details, please click here.



2021-04-12

Notice of ATM Service Hours Adjustment
In view of the current situation, the service hours of the Bank's ATM Services have been adjusted until further notice. Please click here for details.

The Bank is one of JETCO’s member banks. Customers can make cash withdrawal and enquire account balance through any ATM bearing‘JETCO’logo.

For other banking services, customers may access our Phone Banking, Internet Banking, and Mobile Banking or visit any of our branches.

For enquiry, please contact our Customer Services Hotline at 223 95559.

We apologize for any inconvenience caused.



2021-04-10

Faster Payment System (FPS) Maintenance Notice

According to HKICL, due to system maintenance of FPS, the FPS services of Internet Banking, Mobile Banking, Corporate Internet Banking and BComONE - Academy will be suspended during the following time slot (Hong Kong Time). For details, please refer to the table below:

 

 Date  From  To  Service Not Available
11 April 2021 (Sunday)  04:00  05:30 Internet Banking and Mobile Banking: FPS Service Setting, FPS Transaction, FPS Transaction Enquiry, FPS QR Code , Electronic Direct Debit Authorization (Only applicable to Internet Banking Services)

Corporate Internet Banking: FPS Transfer, FPS Addressing Services, FPS Refund, Upload batch transactions (FPS – General Transfer) , eDDA Authorization

BComONE - Academy

 

The service suspension period will be adjusted subject to the maintenance progress. We reserve the right to adjust the service suspension period without prior notice. Customers are advised to make necessary arrangement in advance. We apologize for any inconvenience this may cause.

 

For enquiries, please contact our Customer Services Hotline at (852) 223 95559 during office hours.



2021-03-18

Notice of the Changes in Securities Trading Services
As from effective date, our securities service charges will be revised. For details, please click here.


2021-03-05

Notice of BOCOM HK JETCO Pay Service Termination
Bank of Communications (Hong Kong) Limited would terminate BOCOM (HK) JETCO Pay service with effect from 26 March 2021. BOCOM (HK) JETCO Pay app will be removed from App Store and Google Play on the same day.

Customers can continue to transfer or receive funds with the Bank’s internet banking or mobile banking via other transfer and payment systems, including Faster Payment System (FPS), PayMe, WeChat Pay and AlipayHK services.

For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.


2021-02-16

Statement on Third Party Service Apps and Websites

Bank of Communication (Hong Kong) Limited (“the Bank”) would like to alert customers to the unauthorized third party apps and/or websites requesting customers to provide partial or all personal information. The Bank will never share customers’ personal or account information with third-party service providers through open APIs without customers’ consent. The Bank hereby reminds customers not to disclose the banking details such as Internet Banking and/or Mobile Banking usernames, passwords and one time passwords to any third party service providers, no matter they are authorized by the Bank or not to safeguard your personal information.

The list of third party service providers authorized by the Bank to provide banking information is as below:

The list of third party service providers authorized by the Bank
mReferral Corporation (HK) Limited AASTOCKS.COM LIMITED
Bicai Big Data Technology (HK) Company Limited FiberAPI Technologies Limited
eAgent ET Net Limited
Societe Qui Vient Limited SL Network Limited
Pecutus Technologies Limited Centaline Mortgage Broker Limited
Industrial and Commercial Bank of China (Asia) Limited CC Information Limited
Lendela Limited IDDY FINTECH HK LIMITED
ISA Boutique Limited


For enquiry, please contact the Bank’s Customer Services Hotline at 223 95559 during office hours.



2021-02-11

Bank of Communications(Hong Kong)Announces Branch Service Change Update
Bank of Communications (Hong Kong) Limited holds the health and safety of our customers and employees in the highest regard. In view of the latest situation, we now take the precautionary measures. The services of the following retail branch will be resumed from 16 February 2021 (Tuesday). Service hours of all retail branches will remain adjusted, from 9:00 a.m. to 4:00 p.m. from Monday to Friday, and from 9:00 a.m. to 12:00 noon on Saturday, until further notice.

The services of the following retail branch will be resumed:

Branch Name

Address

Kowloon

Jordan Road Branch

1/F., Booman Building, 37U Jordan Road, Kowloon


The prudent protection and precautionary measures are implemented in all branches, including enhancing disinfection and cleaning and all employees are requested to put on surgical masks at work. Employees will check customers’ body temperature when entering the branches, and customers are encouraged to put on surgical masks. Hand sanitizer is available in branches for use, if needed.


The Bank is committed to maintaining quality banking services. During the special circumstances, customers are advised to use the Bank’s internet banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.




2021-01-22

Bank of Communications(Hong Kong)Announces Branch Service Change Update
Bank of Communications (Hong Kong) Limited holds the health and safety of our customers and employees in the highest regard. In view of the latest situation, we now take the precautionary measures. The services of the following retail branch will be suspended from 25 January 2021 (Monday) until further notice. Except for the retail branch listed below, other retail branches are open for business from 9:00 a.m. to 4:00 p.m. from Monday to Friday, and from 9:00 a.m. to 12:00 noon on Saturday.

The services of the following retail branch are suspended:

Branch Name

Address

Kowloon

Jordan Road Branch

1/F., Booman Building, 37U Jordan Road, Kowloon


The prudent protection and precautionary measures are implemented in all branches, including enhancing disinfection and cleaning and all employees are requested to put on surgical masks at work. Employees will check customers’ body temperature when entering the branches, and customers are encouraged to put on surgical masks. Hand sanitizer is available in branches for use, if needed.


The Bank is committed to maintaining quality banking services. During the special circumstances, customers are advised to use the Bank’s internet banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.




2021-01-12

Survey about Our Branch Service
BoCom(HK) is conducting an anonymous survey about our branch service. Your feedback is much appreciated and will definitely help us improve our services. Please be assured that all information collected would be kept strictly confidential as information collected will only be used for internal analysis. The survey is conducted by external party (Tiptop Consultants Ltd). Please spend a few minutes to complete the survey (in Traditional Chinese only) by clicking the following links﹕https://www.surveygizmo.com/s3/6012678/Bank-of-communications-HK-Ltd-customer-opinion-survey

Please note: By clicking the link, you will leave the Bank’s website and access a third party’s website, BoCom(HK) disclaims all responsibility for information, services and usage on non-BoCom websites.


2021-01-01

Interbank Offered Rate Reforms
For details, please click here.


2020-12-23

Notice of ATM Service Hours Adjustment

In view of the current situation, the service hours of the Bank's ATM Services have been adjusted until further notice. Please click here for details.

The Bank is one of JETCO’s member banks. Customers can make cash withdrawal and enquire account balance through any ATM bearing ‘JETCO’ logo.

For other banking services, customers may access our Phone Banking, Internet Banking, and Mobile Banking or visit any of our branches.

For enquiry, please contact our Customer Services Hotline at 223 95559.

We apologize for any inconvenience caused.




2020-12-14

Notice to terminate Securities Counter services at Tin Shui Wai Branch
Please be informed that the Securities Counter services of Tin Shui Wai Branch will be terminated on Saturday, 16th January 2021. Customer can continue to enjoy our Securities Trading services via the Internet, Kiosk, Automated IVR telephone service, Operator-assisted hotline and BOCOM(HK) Securities Mobile Application. We apologize for any inconvenience caused.

You can place securities trading order through multiple channels:
Internet Banking - www.hk.bankcomm.com
Kiosk
Automated IVR telephone service / Operator-assisted hotline - 2913 3833
BOCOM(HK) Securities Mobile Application

Should you have any enquiries, please call our Tin Shui Wai Branch at 3989 3203 or Customer Services Hotline at 223 95559 during office hours.

Risk Disclosure Statement
The prices of securities fluctuate, sometimes dramatically. The price of a security may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.


2020-11-30

Subscription Channels for Silver Bond issued by The Government of The Hong Kong Special Administrative Region
From 1 December 2020 9:00 a.m. till 11 December 2020 2:00 p.m., customers, who subscribe the Government of Hong Kong Special Administrative Region Silver Bond through our branches, internet banking or subscription hotline, will enjoy waiver of Subscription Handling Fee, Buy Transaction Fee, Sell Transaction Fee, Redemption Fee at maturity, Custodian Fee, Cash Collection Fee and Service charge for Transfer In of bond. (Service charge for Transfer Out of bond is applied (if applicable), please refer to “Charges of Retail Banking Services” for details). Investment involves risks. Please click here for details.


“A Hassle–Free Way to Manage your Wealth and to Pursue your Personal Goals at Home” Foreign Currency Exchange and Time Deposit Lucky Draw — Result Announcement
For details, please click here.


2020-11-29

Bank of Communications Hong Kong Announces Branch Service Change Update
Bank of Communications (Hong Kong) Limited holds the health and safety of our customers and employees in the highest regard. In view of the latest situation, we now take the precautionary measures. The business hours of all retail branches will be adjusted from 30 November 2020 (Monday) until further notice.

Monday to Friday: 9:00am – 4:00pm
Saturday: 9:00am – 12:00noon


The prudent precautionary measures are implemented in all branches, including enhancing disinfection and cleaning and all employees are requested to put on surgical masks at work. Employees will check customers’ body temperature when entering the branches, and customers are encouraged to put on surgical masks. Hand sanitizer is available in branches for use, if needed.

The Bank is committed to maintaining quality banking services. During the special circumstances, customers are advised to use the Bank’s internet banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.


2020-11-18

Notice of ATM Service Hours Adjustment
In view of the current situation, the service hours of the Bank's ATM Services have been adjusted until further notice. Please click here for details.

The Bank is one of JETCO’s member banks. Customers can make cash withdrawal and enquire account balance through any ATM bearing ‘JETCO’ logo.

For other banking services, customers may access our Phone Banking, Internet Banking, and Mobile Banking or visit any of our branches.

For enquiry, please contact our Customer Services Hotline at 223 95559.

We apologize for any inconvenience caused.




Bank of Communications Hong Kong Notification of Mobile Banking and Internet Banking Services Enhancement
Phase II of the Mobile Banking and Internet Banking services enhancement will come into effect from 14 November 2020 (Saturday). For details, please click here.


2020-11-16

Relocation of Tin Shui Wai Branch
Please be informed that with effect from Monday, 18th January 2021, this branch will be moved to Shop No. G72, G/F, +WOO (Phase 1), 12-18 Tin Yan Road, Tin Shui Wai, New Territories for business.

Should you have any enquiries, please call our Tin Shui Wai Branch at 3989 3203 or Customer Services Hotline at 223 95559 during office hours.


2020-10-12

Beware of bogus messages
You should stay vigilant to bogus communications or messages of various means or channels, such as phone calls, SMS messages, Whatsapp messages, emails, social media posts or letters, purported to be from banks.

You can get more details by reading relevant materials on the HKMA website via the following links:



2020-09-14

Bank of Communications(Hong Kong)Resumes Normal Services of Retail Branches

Bank of Communications (Hong Kong) Limited announces that all retail branches resume normal service hours from 15 September 2020 (Tuesday) in view of the latest situation. Service hours of all retail branches will be from 9:00 a.m. to 5:00 p.m. from Monday to Friday, and from 9:00 a.m. to 1:00 p.m. on Saturday; and the service hours of Nina Tower Wealth Management Centre will be from 11:00 a.m. to 7:00 p.m. from Monday to Friday, and from 11:00 a.m. to 3:00 p.m. on Saturday.


The Bank holds the health and safety of our customers and employees in the highest regard. The prudent precautionary measures are implemented in all branches, including enhancing disinfection and cleaning and all employees are requested to put on surgical masks at work. Employees will check customers’ body temperature when entering the branches, and customers are encouraged to put on surgical masks. Hand sanitizer is available in branches for use, if needed.


The Bank is committed to maintaining quality banking services. During the special circumstances, customers are advised to use the Bank’s internet banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.


Notice of adjustment of General Terms and Conditions for Banking Services
With effect from 15 October 2020, our General Terms & Conditions for Banking Services and Charges of Retail Banking Services will be adjusted, please click here to download the “Customer Notice” and

please click here to download the Personal Data (Privacy) Ordinance.


2020-09-04

Notice of ATM Service Hours Adjustment
In view of the current situation, the service hours of the Bank's ATM Services have been adjusted until further notice. Please click here for details.

The Bank is one of JETCO’s member banks. Customers can make cash withdrawal and enquire account balance through any ATM bearing ‘JETCO’ logo.

For other banking services, customers may access our Phone Banking, Internet Banking, and Mobile Banking or visit any of our branches.

For enquiry, please contact our Customer Services Hotline at 223 95559.

We apologize for any inconvenience caused.


2020-08-24

Bank of Communications (Hong Kong) Resumes Services of Retail Branches

Bank of Communications (Hong Kong) Limited announces that all retail branches resume services from 25 August 2020 (Tuesday) in view of the latest situation. Service hours of all retail branches will remain adjusted, from 9:00 a.m. to 4:00 p.m. from Monday to Friday, and from 9:00 a.m. to 1:00 p.m. on Saturday, until further notice.


The Bank holds the health and safety of our customers and employees in the highest regard. The prudent precautionary measures are implemented in all branches, including enhancing disinfection and cleaning and all employees are requested to put on surgical masks at work. Employees will check customers’body temperature when entering the branches, and customers are encouraged to put on surgical masks. Hand sanitizer is available in branches for use, if needed.


The Bank is committed to maintaining quality banking services. During the special circumstances, customers are advised to use the Bank’s internet banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank's Customer Service Hotline at 223 95559.



2020-08-18

Bank of Communications(Hong Kong) Announces Branch Service Change Update
Bank of Communications (Hong Kong) Limited holds the health and safety of our customers and employees in the highest regard. In view of the latest situation, we now take the precautionary measures. The services of selected retail branches will be adjusted from 19 August 2020 (Wednesday) until further notice. Except for the retail branch listed below where the services have been suspended, other retail branches are open for business from 9:00 a.m. to 4:00 p.m. from Monday to Friday, and from 9:00 a.m. to 1:00 p.m. on Saturday.

 

The services of the following retail branches will resume:

Branch Name

Address

Kowloon

Lam Tin Branch

Shop No. 5 & 9, G/F., Kai Tin Towers, 51-67C Kai Tin Road, Lam Tin, Kowloon

Ngau Tau Kok Branch

Shop G1 & G2, G/F., Phase I, Amoy Plaza, 77 Ngau Tau Kok Road, Kowloon

New Territories

Shatin Branch

Shop No. 193, Level 3, Shatin Lucky Plaza, Shatin, New Territories

The services of the following retail branch remain suspended:

Branch Name

Address

Kowloon

Wong Tai Sin Branch

Shop N118, 1/F, Temple Mall North, 136 Lung Cheung Road, Wong Tai Sin, Kowloon

 

The prudent precautionary measures are implemented in all branches, including enhancing disinfection and cleaning and all employees are requested to put on surgical masks at work. Employees will check customers’ body temperature when entering the branches, and customers are encouraged to put on surgical masks. Hand sanitizer is available in branches for use, if needed.

The Bank is committed to maintaining quality banking services. During the special circumstances, customers are advised to use the Bank’s internet banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.



2020-08-03

Termination of ATM service in Hong Kong Station
Please be informed that our ATM service in Hong Kong Station will be terminated on Friday, 7 August 2020. We would like to express our special thanks to your continuous support to our bank. Should you have any enquiries, please call our Central District Branch at 3989 3240 or Customer Services Hotline at 223 95559 during office hours.


2020-07-22

Postal Service Notice

As Hongkong Post announced that all post offices will be suspended from 20th July 2020 until further notice, the delivery of all instruction records, advices and statements by Bank of Communications (Hong Kong) Limited is postponed from now until the postal services resume. While online copies are not affected by this incident, the customers, who have subscribed for e-statements, can still enquire about the relevant information via our Bank’s Internet Bank or Mobile Banking services. We apologize for any inconvenience caused.

 

Should you have any queries, please contact our Customer Services Hotline at (852) 223 95559.

Risk Disclosure Statement - The prices of securities fluctuate, sometimes dramatically. The price of a security may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.



2020-07-20

Bank of Communications(Hong Kong) Announces Branch Service Change Update
Bank of Communications (Hong Kong) Limited holds the health and safety of our customers and employees in the highest regard. In view of the latest situation, we now take the precautionary measures. The services of selected retail branches will be suspended from 21 July 2020 (Tuesday) until further notice. Except for the retail branches listed below, other retail branches are open for business from 9:00 a.m. to 4:00 p.m. from Monday to Friday, whilst service hours on Saturday remains unchanged from 9:00 a.m. to 1:00 p.m..

 

The services of the following retail branches are suspended:

Branch Name

Address

Kowloon

Lam Tin Branch

Shop No. 5 & 9, G/F., Kai Tin Towers, 51-67C Kai Tin Road, Lam Tin, Kowloon

Ngau Tau Kok Branch

Shop G1 & G2, G/F., Phase I, Amoy Plaza, 77 Ngau Tau Kok Road, Kowloon

Wong Tai Sin Branch

Shop N118, 1/F, Temple Mall North, 136 Lung Cheung Road, Wong Tai Sin, Kowloon

New Territories

Shatin Branch

Shop No. 193, Level 3, Shatin Lucky Plaza, Shatin, New Territories

 

The prudent precautionary measures are implemented in all branches, including enhancing disinfection and cleaning and all employees are requested to put on surgical masks at work. Employees will check customers’ body temperature when entering the branches, and customers are encouraged to put on surgical masks. Hand sanitizer is available in branches for use, if needed.

The Bank is committed to maintaining quality banking services. During the special circumstances, customers are advised to use the Bank’s internet banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.



2020-07-09

Termination of ATM service in Hong Kong Station

Please be informed that our ATM service in Hong Kong Station will be terminated on Friday, 7 August 2020. We would like to express our special thanks to your continuous support to our bank. Should you have any enquiries, please call our Central District Branch at 3989 3240 or Customer Services Hotline at 223 95559 during office hours.


2020-06-12

10,000 HKSAR Government’s Cash Payout Scheme
$10,000 HKSAR Government’s Cash Payout Scheme will start on 21 June 2020. BOCOM(HK) proactively provides support to the Scheme. BOCOM(HK) will distribute the paper Registration Form in all 44 outlets from 15 June 2020 onwards. Customers can also download the Registration Form via “Cash Payout Scheme” official website. The paper form can be submitted at any branches starting from 21 June 2020. Customers can also submit the registration through BOCOM(HK)’s website, Internet Banking Services and Mobile Banking Services from 21 June 2020 onwards. For details of the Cash Payout Scheme, please visit the website of the Scheme (www.cashpayout.gov.hk).


2020-04-30

Bank of Communications(Hong Kong)’s Branches Resume Normal Services

In view of the latest situation, Bank of Communications (Hong Kong) Limited announces that all branches will resume normal services from 4 May 2020 (Monday).

 

The safety of customers and employees is the Bank’s top priority. The Bank has implemented prudent precautionary measures in all branches and office premises, including enhancing disinfection and cleaning and all employees are requested to put on surgical masks at work. Employees will check customers’ body temperature when entering the branch premises, and customers are encouraged to put on surgical masks. Hand sanitizer is available in branches for use, if needed.

The Bank is committed to maintaining quality banking services. Customers can visit the Bank’s branches or use the Bank’s e-service channels, such as internet banking, phone banking or mobile banking to access banking services. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.



2020-04-26

Bank of Communications (Hong Kong) Announces Branch Service Change Update

Bank of Communications (Hong Kong) Limited takes precautionary measures to safeguard the health and safety of its customers and employees in view of the latest situation. The services of selected branches will be suspended from 27 April 2020 (Monday) until further notice. Except for the branches listed below, other branches open for business as usual.

 

The services of the following branches are suspended:

Branch Name

Address

Hong Kong Island

Siu Sai Wan Branch

Shop No. 217A-217B, Siu Sai Wan Plaza, Siu Sai Wan Estate, Hong Kong

Shau Kei Wan Branch

Shop 2-3, G/F., Tung Fai Building, 161-165 Shau Kei Wan Main Street East, Hong Kong

Kowloon

Tokwawan Branch

Shop 1-3, G/F., Ocean Mansion, 370-376 Ma Tau Wai Road, Tokwawan, Kowloon

New Territories

Sam Shing Estate Branch

Shop No. 4, G/F., Moon Yu House, Sam Shing Estate, 6 Sam Shing Street, Tuen Mun, New Territories

Market Street Branch

G/F., 49-55 Tsuen Wan Market Street, Tsuen Wan, New Territories

Shatin City One Branch

Shop 188, 1/F., Fortune City One, City One Shatin, New Territories


The Bank will monitor the latest development of the situation and timely adopt appropriate precautionary measures according to the situation and risk assessment, i.e. temporarily close or reopen branches for service and adjust the service hour of branches.

The Bank is committed to maintaining quality banking services in the special circumstances. Customers are advised to use the Bank’s e-service channels, such as e-Banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.



2020-04-19

Bank of Communications (Hong Kong) Announces Branch Service Change Update

Bank of Communications (Hong Kong) Limited takes precautionary measures to safeguard the health and safety of its customers and employees in view of the latest situation. The services of selected branches will be suspended from 20 April 2020 (Monday) until further notice. Except for the branches listed below, other branches open for business as usual.

 

The services of the following branches are suspended:

Branch Name

Address

Hong Kong Island

West Point Branch

G/F., 327-333 Queen's Road West, Hong Kong

Siu Sai Wan Branch

Shop No. 217A-217B, Siu Sai Wan Plaza, Siu Sai Wan Estate, Hong Kong

Shau Kei Wan Branch

Shop 2-3, G/F., Tung Fai Building, 161-165 Shau Kei Wan Main Street East, Hong Kong

Kowloon

Lam Tin Branch

Shop No. 5 & 9, G/F., Kai Tin Towers, 51-67C Kai Tin Road, Lam Tin, Kowloon

Tokwawan Branch

Shop 1-3, G/F., Ocean Mansion, 370-376 Ma Tau Wai Road, Tokwawan, Kowloon

New Territories

Sam Shing Estate Branch

Shop No. 4, G/F., Moon Yu House, Sam Shing Estate, 6 Sam Shing Street, Tuen Mun, New Territories

Market Street Branch

G/F., 49-55 Tsuen Wan Market Street, Tsuen Wan, New Territories

Tai Po Branch

Shop No. 1, 2, 26 & 27, G/F., Wing Fai Plaza, 29-35 Ting Kok Road, Tai Po, New Territories

Shatin City One Branch

Shop 188, 1/F., Fortune City One, City One Shatin, New Territories


The Bank will monitor the latest development of the situation and timely adopt appropriate precautionary measures according to the situation and risk assessment, i.e. temporarily close or reopen branches for service and adjust the service hour of branches.

The Bank is committed to maintaining quality banking services in the special circumstances. Customers are advised to use the Bank’s e-service channels, such as e-Banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.



2020-04-18

Bank of Communications (Hong Kong) Notification of Mobile Banking and Internet Banking Services Enhancement
Customer can transfer funds to non-registered account, register beneficiary account, pay bills up to 700 merchants and increase transaction limit via Mobile/Internet Banking, transfer and bill payment limits can also be adjusted. Phase 1 enhancement effective from 18 April 2020. For details, please click here.


2020-03-28

Bank of Communications (Hong Kong) Announces Branch Service Change Update

Bank of Communications (Hong Kong) Limited takes precautionary measures to safeguard the health and safety of its customers and employees in view of the latest situation. The services of selected branches will be suspended from 30 March 2020 (Monday) until further notice. Except for the branches listed below, other branches open for business as usual.

 

The services of the following branches are suspended:

Branch Name

Address

Hong Kong Island

North Point Branch

Shops Nos. 1-4 on G/F., Maylun Apartments, 442-456 King’s Road, North Point, Hong Kong

West Point Branch

G/F., 327-333 Queen's Road West, Hong Kong

Siu Sai Wan Branch

Shop No. 217A-217B, Siu Sai Wan Plaza, Siu Sai Wan Estate, Hong Kong

Shau Kei Wan Branch

Shop 2-3, G/F., Tung Fai Building, 161-165 Shau Kei Wan Main Street East, Hong Kong

Kowloon

Lam Tin Branch

Shop No. 5 & 9, G/F., Kai Tin Towers, 51-67C Kai Tin Road, Lam Tin, Kowloon

Tokwawan Branch

Shop 1-3, G/F., Ocean Mansion, 370-376 Ma Tau Wai Road, Tokwawan, Kowloon

New Territories

Sam Shing Estate Branch

Shop No. 4, G/F., Moon Yu House, Sam Shing Estate, 6 Sam Shing Street, Tuen Mun, New Territories

Market Street Branch

G/F., 49-55 Tsuen Wan Market Street, Tsuen Wan, New Territories

Tai Po Branch

Shop No. 1, 2, 26 & 27, G/F., Wing Fai Plaza, 29-35 Ting Kok Road, Tai Po, New Territories

Tseung Kwan O Branch

Shop Nos. 252A, 252B & 253 on Level 2, Metro City Phase I, Tseung Kwan O, New Territories

Shatin City One Branch

Shop 188, 1/F., Fortune City One, City One Shatin, New Territories


The Bank will monitor the latest development of the situation and timely adopt appropriate precautionary measures according to the situation and risk assessment, i.e. temporarily close or reopen branches for service and adjust the service hour of branches.

The Bank is committed to maintaining quality banking services in the special circumstances. Customers are advised to use the Bank’s e-service channels, such as e-Banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.

 



2020-03-22

Bank of Communications (Hong Kong) Announces Branch Service Change Update

Bank of Communications (Hong Kong) Limited takes precautionary measures to safeguard the health and safety of its customers and employees in view of the latest situation. The services of selected branches will be suspended from 23 March 2020 (Monday) until further notice. Except for the branches listed below, other branches open for business as usual.

 

The services of the following branches are suspended:

Branch Name

Address

Hong Kong Island

North Point Branch

Shops Nos. 1-4 on G/F., Maylun Apartments, 442-456 King’s Road, North Point, Hong Kong

Siu Sai Wan Branch

Shop No. 217A-217B, Siu Sai Wan Plaza, Siu Sai Wan Estate, Hong Kong

Shau Kei Wan Branch

Shop 2-3, G/F., Tung Fai Building, 161-165 Shau Kei Wan Main Street East, Hong Kong

Kowloon

Lam Tin Branch

Shop No. 5 & 9, G/F., Kai Tin Towers, 51-67C Kai Tin Road, Lam Tin, Kowloon

Tokwawan Branch

Shop 1-3, G/F., Ocean Mansion, 370-376 Ma Tau Wai Road, Tokwawan, Kowloon

New Territories

Sam Shing Estate Branch

Shop No. 4, G/F., Moon Yu House, Sam Shing Estate, 6 Sam Shing Street, Tuen Mun, New Territories

Market Street Branch

G/F., 49-55 Tsuen Wan Market Street, Tsuen Wan, New Territories

Tai Po Branch

Shop No. 1, 2, 26 & 27, G/F., Wing Fai Plaza, 29-35 Ting Kok Road, Tai Po, New Territories

Shatin City One Branch

Shop 188, 1/F., Fortune City One, City One Shatin, New Territories


The Bank will monitor the latest development of the situation and timely adopt appropriate precautionary measures according to the situation and risk assessment, i.e. temporarily close or reopen branches for service and adjust the service hour of branches.

The Bank is committed to maintaining quality banking services in the special circumstances. Customers are advised to use the Bank’s e-service channels, such as e-Banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.

 



2020-03-14

Bank of Communications (Hong Kong) Announces Branch Service Change Update

Bank of Communications (Hong Kong) Limited takes precautionary measures to safeguard the health and safety of its customers and employees in view of the latest situation. The services of selected branches will be suspended from 16 March 2020 (Monday) until further notice. Except for the branches listed below, other branches open for business as usual.

 

The services of the following branches are suspended:

Branch Name

Address

Hong Kong Island

North Point Branch

Shops Nos. 1-4 on G/F., Maylun Apartments, 442-456 King’s Road, North Point, Hong Kong

Siu Sai Wan Branch

Shop No. 217A-217B, Siu Sai Wan Plaza, Siu Sai Wan Estate, Hong Kong

Shau Kei Wan Branch

Shop 2-3, G/F., Tung Fai Building, 161-165 Shau Kei Wan Main Street East, Hong Kong

New Territories

Sam Shing Estate Branch

Shop No. 4, G/F., Moon Yu House, Sam Shing Estate, 6 Sam Shing Street, Tuen Mun, New Territories


The Bank will monitor the latest development of the situation and timely adopt appropriate precautionary measures according to the situation and risk assessment, i.e. temporarily close or reopen branches for service and adjust the service hour of branches.

The Bank is committed to maintaining quality banking services in the special circumstances. Customers are advised to use the Bank’s e-service channels, such as e-Banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.

 



2020-03-08

Bank of Communications Hong Kong Announces Branch Service Change Update

Bank of Communications (Hong Kong) Limited takes precautionary measures to safeguard the health and safety of its customers and employees in view of the latest situation. The services of selected branches will be suspended from 9 March 2020 (Monday) until further notice. Except for the branches listed below, other branches open for business as usual.

 

The services of the following branches are suspended:

Branch Name

Address

Hong Kong Island

North Point Branch

Shops Nos. 1-4 on G/F., Maylun Apartments, 442-456 King’s Road, North Point, Hong Kong

Hennessy Road Branch

G/F., Bank of Communications Building., 368 Hennessy Road, Hong Kong

Siu Sai Wan Branch

Shop No. 217A-217B, Siu Sai Wan Plaza, Siu Sai Wan Estate, Hong Kong

Shau Kei Wan Branch

Shop 2-3, G/F., Tung Fai Building, 161-165 Shau Kei Wan Main Street East, Hong Kong

Kowloon

Tsim Sha Tsui Branch

Shop Nos. 1-3 on G/F., CFC Tower, 22-28 Mody Road, Tsimshatsui, Kowloon

New Territories

Tin Shui Wai Branch

Shops 106A, 106B1, 106C & 107, 1/F, +WOO (Phase 2), 12-18 Tin Yan Road, Tin Shui Wai, New Territories

Shatin Branch

Shop No. 193, Level 3, Shatin Lucky Plaza, Shatin, New Territories

Tiu Keng Leng Branch

Shops Nos. L2-064 and L2- 065, Level 2, Metro Town, Tiu Keng Leng, New Territories

Sam Shing Estate Branch

Shop No. 4, G/F., Moon Yu House, Sam Shing Estate, 6 Sam Shing Street, Tuen Mun, New Territories


The Bank will monitor the latest development of the situation and timely adopt appropriate precautionary measures according to the situation and risk assessment, i.e. temporarily close or reopen branches for service and adjust the service hour of branches.

The Bank is committed to maintaining quality banking services in the special circumstances. Customers are advised to use the Bank’s e-service channels, such as e-Banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.

 



2020-03-04

Press Release Bank of Communications Bank of Communications(Hong Kong)Launches Financial Services Relief Measures to Support Customers through Difficult Times

For details, please click here

 


Notice of Listing on The Stock Exchange of Hong Kong Limited — Issue of U.S.500,000,000 Non—Cumulative Subordinated Additional Tier 1 Capital Securities by BANK OF COMMUNICATIONS(HONG KONG)LIMITED
For details, please click here.
于香港联合交易所有限公司上市之通告 — 交通银行(香港)有限公司500,000,000美元非累计额外一级资本证券发行
详情请按此


2020-02-23

Bank of Communications(Hong Kong)Announces Closure of Selected Branches

Bank of Communications (Hong Kong) Limited takes precautionary measures to safeguard the health and safety of its customers and employees in view of the latest situation. The services of North Point Branch will also be suspended from 24 February, 2020 (Monday) until further notice. Except for the branches listed below, other branches open for business as usual.

 

The services of the following branches are suspended:

Branch Name

Address

Hong Kong Island

North Point Branch

Shops Nos. 1-4 on G/F., Maylun Apartments, 442-456 King’s Road, North Point, Hong Kong

Taikoo Shing Branch

Shop 38, G/F., CityPlaza 2, 18 Taikoo Shing Road, Hong Kong

Quarry Bay Branch

Shops 3 and 4 on G/F., 981A-981F King's Road, Chung Hing Mansion, Quarry Bay, Hong Kong

Hennessy Road Branch

G/F., Bank of Communications Building., 368 Hennessy Road, Hong Kong

Siu Sai Wan Branch

Shop No. 217A-217B, Siu Sai Wan Plaza, Siu Sai Wan Estate, Hong Kong

Shau Kei Wan Branch

Shop 2-3, G/F., Tung Fai Building, 161-165 Shau Kei Wan Main Street East, Hong Kong

Kowloon

Kwun Tong Branch

Shop E, Block G & H, G/F, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Kowloon

Jordan Road Branch

1/F., Booman Building, 37U Jordan Road, Kowloon

Tsim Sha Tsui Branch

Shop Nos. 1-3 on G/F., CFC Tower, 22-28 Mody Road, Tsimshatsui, Kowloon

Cheung Sha Wan Plaza Branch

Unit G04 on G/F., Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon

New Territories

Tin Shui Wai Branch

Shops 106A, 106B1, 106C & 107, 1/F, +WOO (Phase 2), 12-18 Tin Yan Road, Tin Shui Wai, New Territories

Shatin Branch

Shop No. 193, Level 3, Shatin Lucky Plaza, Shatin, New Territories

Tiu Keng Leng Branch

Shops Nos. L2-064 and L2- 065, Level 2, Metro Town, Tiu Keng Leng, New Territories

Sam Shing Estate Branch

Shop No. 4, G/F., Moon Yu House, Sam Shing Estate, 6 Sam Shing Street, Tuen Mun, New Territories


The Bank will monitor the latest development of the situation and timely adopt appropriate precautionary measures according to the situation and risk assessment, i.e. temporarily close or reopen branches for service and adjust the service hour of branches.

The Bank is committed to maintaining quality banking services in the special circumstances. Customers are advised to use the Bank’s e-service channels, such as e-Banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank’s Customer Service Hotline at 223 95559.

 



2020-02-09

Several Branches will be Temporarily Closed for Service or Service Hours will be Shortened
Bank of Communications (Hong Kong) Limited places top priority on the health and safety of its customers and employees. To prevent and counter the spread of the novel coronavirus in the community, Nina Tower Wealth Management Centre, Taikoo Shing, Shau Kei Wan, Tiu Keng Leng, Tsim Sha Tsui, Cheung Sha Wan Plaza, Tsuen Wan, Sam Shing Estate, Siu Sai Wan, Hennessy Road, Quarry Bay, Shatin, Tin Shui Wai, Jordan Road and Kwun Tong Branches will suspend services from 10 February, 2020 (Monday) until further notice.
 
The Bank will monitor the latest developments related to the novel coronavirus closely. The Bank will also timely adopt appropriate precautionary measures according to the situation and risk assessment, i.e. temporarily close or reopen branches for service and adjust the service hour of branches.

The Bank is committed to maintaining quality banking services in the special circumstances. Customers are advised to use the Bank's e-service channels, such as e-Banking, phone banking or mobile banking to meet their banking needs. For enquiries, please call the Bank's Customer Service Hotline at 223 95559.



2020-01-30

Postal Service Notice
As Hongkong Post announced that the postal services are temporarily suspended from January 29, 2020 – February 2, 2020, the delivery of all instruction records, advices and statements (dated from January 23, 2020) by Bank of Communications (Hong Kong) Limited is postponed until the postal services resume. The online copies, however, are not affected. We apologize for any inconvenience caused.

Should you have any queries, please contact our Customer Services Hotline at 223 95559.


2019-09-16

Opening of Sam Shing Estate Branch
Please be informed that with effect from Saturday, 28th September 2019, Sam Shing Estate Branch will be opened for business in Shop No. 4, G/F., Moon Yu House, Sam Shing Estate, 6 Sam Shing Street, Tuen Mun, New Territories to provide a comprehensive banking services.

Should you have any enquiries, please call our Tuen Mun Branch at 3989 3820 or Customer Services Hotline at 223 95559 during office hours.


2019-08-30

Notice of the Changes in Securities Trading Services
As from effective date, our securities service charges and service hours of operator-assisted securities hotline will be revised. For details, please click here.


2019-08-26

Bank of Communications Hong Kong Receives Strong Ratings with Stable Outlook from Fitch, Moody’s and Standard Poor’s
For details,please click here


2019-08-21

New internet banking and mobile banking transaction process for "Deposit EXTRA" Investment Deposit
With effect from 19 August 2019, system enhancement will be implemented for customers' "Deposit EXTRA" Investment Deposit transactions through internet banking or mobile banking. Checking on investment experience of "Deposit EXTRA" Investment Deposit with the Bank and concentration level of investment (if applicable) will be conducted during the transaction. For enquiries, please visit any of our outlets during office hours.

Risk Disclosure:“Deposit Extra” Investment Deposit is a structured investment product involving derivatives. Investment involves risks. The price of investment product fluctuates, sometimes dramatically. The price of investment product may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling investment product. Past performance is not indicative of future performance. You should not make investment decision based on this webpage alone. You should carefully consider whether this product is suitable in light of your own financial position and investment objective. If you are in any doubt, you should obtain independent professional advice.
This product is NOT a protected deposit and is NOT protected by the Deposit Protection Scheme in Hong Kong.


2019-08-14

Notice of Amendment of Bank of Communications Gift Card Cardholder Agreement
For details, please click here.


2019-08-08

Latest Security Measures for Internet Banking and Mobile Banking Services
With effect from 10 Aug 2019 or later, the use of Security Device/Mobile Token will be required for small value fund transfer to unsaved payee (including FPS QR Code Payment). For details, please click here.


2019-07-09

Subscription Channels for Silver Bond issued by The Government of The Hong Kong Special Administrative Region
With effect from 10 July 2019 9:00 a.m. to 18 July 2019 2:00 p.m. subscribe the Government of Hong Kong Special Administrative Region Silver Bond through our branches, online or application hotline will enjoy waiver of Subscription Handling Fee, Redemption Fee at maturity, Custodian Fee and Cash Collection Fee .(Service charge for Transfer Out/Transfer In of bond is applied (if applicable), please refer to “Charges of Retail Banking Services” for details). Investment involves risks. Please click here for details.


2019-07-02

Temporary relocation of North Point Branch
Please be informed that with effect from November 2019, our BComBEST Services located at G/F of this branch will be temporarily moved to Portion B of Shop 13, G/F, King's Tower, No. 480 King's Road, North Point, Hong Kong for business. We will provide non-cash counter services, customer services, wealth management services and internet banking services.

Whilst the ATM services at G/F and general counter services and securities trading services at 1/F of this branch will remain business as usual. We apologize for any inconvenience caused.

Should you have any enquiries, please call North Point Branch at 3989 3268 or Customer Services Hotline at 223 95559 during office hours.


2019-05-14

Notes for using Remittance Services
To ensure that your inward remittance can be received duly, we would like to draw your attention to the remittance services.

For details,please click here .


2019-05-09

The statement on third party app
Bank of Communications (Hong Kong) Limited (“the bank”) is not collaborating with Planto on any mobile apps in Hong Kong. The bank has not authorized Planto to use the bank’s logo, to access our system or shared any customer data with them.

We would like to take this opportunity to alert clients to third party apps and websites requesting clients to provide partial or all personal information. To safeguard personal information, please do not disclose banking details such as Internet Banking’s usernames, passwords, one time passwords and other sensitive account information, to any third party providers, no matter authorized by the bank or not.

When using our Internet Banking services, clients are advised to type the website address of BOCOM(HK) (www.hk.bankcomm.com) directly into the browser address bar or download and install Apps through App Store, Google Play or BOCOM(HK) website, for access to their Internet Banking or Mobile Banking accounts. Clients should not download software from other websites.

If clients have logged into our Internet Banking or Mobile Banking through third-party websites or third-party mobile Apps, they are advised to change their passwords immediately to protect their personal information. Clients who discover any unauthorized transactions in their bank accounts or have any query relating to our Internet Banking or Mobile Banking Services should immediately contact our customer service hotline at 223 95559.



2019-04-18

Transaction Service setting regarding the newly “FPS Transaction Enquiry” service
We are pleased to inform you that we will provide our new “FPS Transaction Enquiry” service in the Corporate Internet Banking Services with effect from 27th April 2019 (“Effective Date”) . For details, please click here.



2019-03-15

Notice of the Assessment about“Customer Knowledge of Derivatives Assessment Investors Characterization”
To fulfill regulatory requirements, customers must complete the “Customer Knowledge of Derivatives Assessment (Investors Characterization)” before any purchase of Hong Kong-listed derivative warrants, callable bull/bear contracts, exchange-traded funds (synthetic ETFs or futures-based ETFs), or leveraged and inverse (L&I) products, with effect from 22 March, 2019.

To avoid any impact on customers to buy the above products, customers should complete the assessment by our Internet platform, Mobile Application or visiting any of our outlets at your earliest convenience.

Should you have any queries, please feel free to contact our outlets’ staff, or call our Customer Services Hotline at 2239 5559 during the office hour.

Risk Disclosure:
Investment involves risk. The price of securities fluctuates, sometimes dramatically. The price of securities may move up or down, and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.


2019-01-17

Notes for using Remittance Services and the List of our Principal Correspondent Banks
Regarding the Usage of Remittance Services and the List of our Principal Correspondents, please click here for more details.


2018-01-29

Security Warning on Bogus Phone Calls and Telephone Voice Messages

Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) would like to alert our customers and the public to bogus phone calls, telephone voice messages, emails or SMS messages. These bogus phone calls or telephone voice messages claim that customers’ bank or credit card accounts are in abnormal status or have been suspended, and request customers to provide personal information or bank account information. During the process, customers may also be directed to an operator who would request customers to provide their personal information for identity verification. Those SMS messages claim that there were credit card transactions conducted using a customer’s credit card, and request the customer to call a bogus hotline number mentioned in the messages to check the credit card transactions, the fraudsters may request customers to reveal sensitive personal information during the process.

Bank of Communications (Hong Kong) declares and affirms that it has no connection with these bogus phone calls, telephone voice messages, emails or SMS messages has not made any arrangement to obtain or confirm customers’ sensitive personal information including login passwords or one-time passwords through phone calls, telephone voice messages, emails or SMS messages.

Bank of Communications (Hong Kong) reminds customers and the public not to provide any personal information to unsolicited callers. If customers receive suspicious SMS messages, they should call the hotline at the back of the ATM cards, credit cards or on the bank’s website to verify the hotline number rather than just following the information provided in SMS messages. If customers are concerned they may have disclosed their personal details to any suspicious third parties, please call our customer service hotline at (852) 223 95559* or report to the Police.

If customer does not agree Bank of Communications (Hong Kong) to use his/her personal data in direct marketing, he/she can inform us by the following means:
1. contact our Customer Service Representative at (852) 223 95559*;
2. download the “Opt-out from the use of personal data in direct marketing” form, complete and return to our bank by fax or by post or submit to any of our outlets; or
3. visit any of our outlets to complete the “Opt-out from the use of personal data in direct marketing” form.

*Press "1" > "1" > "0" after language selection (24 Hours)
*Press "2" > "0" after language selection (Mon to Fri 09:00-18:00, Sat 9:00-13:00)


In view of recent fraud cases for unauthorized transactions and change of customer particulars without customer’s consent reported by HKMA, Bank of Communications Co., Ltd. Hong Kong Branch would like to alert customer in case their HKID / passport are lost, it is advised to take the following measures:

  • Approach police and immigration immediately and report the case
  • Inform the Bank and update the latest personal details
  • Check the transaction records timely and make enquiry to the bank about suspicious transactions
  • If customers are concerned their HKID/passport are being fraud use, please call our customer service hotline at (852) 223 95559 or report to the Police directly.


    Merger of Retail Banking Business and Private Banking Business

    Thank you for supporting our bank. The retail banking business and private banking business of Bank of Communications Co., Ltd Hong Kong Branch (“Bank of Communications, Hong Kong Branch”) in Hong Kong had merged into Bank of Communications (Hong Kong) Limited (“Bank of Communications (Hong Kong)”) on 29 January, 2018 (Monday). The enhanced banking services of the Bank of Communications (Hong Kong) will provide better and more efficient services to customers continuously.

    From 29 January 2018 (Monday), respective core business and website are as follow:

    Bank of Communications (Hong Kong) Limited
    Core Businesses: Hong Kong Retail Banking and Private Banking
    Website: http://www.hk.bankcomm.com

    Bank of Communications Co., Ltd. Hong Kong Branch
    Core Business: Corporate Banking
    Website: http://www.bankcomm.com.hk


    For the detail information of the merger, please find in below:

    For any enquiry or assistance, please call our Customer Services Hotline (852) 223 95559 .



    Contact Us

    Customer Service Hotline: 223 95559

    Please visit any of our outlets