Details of "BOCOM HK" WeChat Official Account

To ensure that information and service shown in the account is provided by the Bank, please refer to the details of our Official Account stated as below when you search and use our WeChat Official Account. Please do not disclose any personal information or account information in any unauthenticated WeChat Official Account.

Information of the WeChat Official Account that registered by the Bank as below:

Should there be any queries, please contact our customer service representatives by calling the Bank's service hotline at 223 95559.

About protecting the device and your Internet Banking Service

• Never store your BOCOM HK WeChat password, Internet Banking username, passwords, or other personal information on your device.
• Avoid using public Wi-Fi networks or networks lacking password protection or employing low encryption protocols (WPA/WEP). It is recommended to utilize Wi-Fi networks offering advanced encryption protocols (WPA3/WPA2) and trusted network service providers.
• Please avoid sharing your device and your personal WeChat account with others. Use your own device and your own personal WeChat account to complete the account binding.
• Please do not leave your device unattended after account login through the BOCOM HK WeChat Official Account.
• Please do not forward your One Time Password (OTP) and push notification to anyone or another device.
• When performing the account binding, you will have to set a 8 digits BOCOM HK WeChat Password, password cannot include 3 consecutive numbers, and cannot be sequential numbers, e.g. 12345678; You should also avoid using easy-to-guess password, e.g. telephone number or date of birth; You should take necessary prudential measures to safeguard your password, please do not disclose your password to anyone (including the company's staff or the Police).
• Please do not input personal sensitive information into WeChat dialogue box, e.g. account information, password, or any personal information etc. The Bank will not ask you to provide account information, password or any personal information.
• Do not access BOCOM HK WeChat account through hyperlinks or QR codes provided via SMS, emails, web search engines, WhatsApp, WeChat, social media platforms, or other third-party online platforms. Avoid using third-party keyboards from unknown sources.
• Please exercise utmost caution regarding malware that can manipulate your mobile device. When you are prompted to open suspicious links or download applications, it is crucial to proceed with caution. Before installing any application, take the time to carefully evaluate the permission requirements of the respective mobile application. If you come across any suspicious permission requests, it is advised not to install the related mobile application and stop operation immediately. Uninstall any suspicious application on your device, do a factory reset if needed to ensure that all suspicious applications are completely removed. Unless you are completely certain, do not allow your system to install mobile applications from unknown sources.
• Use the default operation system originally provided on your device rather than a third-party operation system downloaded from other sources.
• Do not use any jailbroken/rooted handsets which may have security loopholes when logging in via the BOCOM HK WeChat Official Account.
• Please regularly update your mobile phone and its operating system, and encrypt the data on your mobile device as much as possible.  
• Please Install and update the latest anti-virus and anti-spyware software regularly on your device, whenever available.