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Current Location >> Personal Banking>> Mobile Token and Biometric Authentication

Brand New Mobile Token
Mobile Token is a new feature within the BOCOM(HK) Mobile App to replace physical Security Device for usage in Mobile Banking and Personal Internet Banking.
After activation of Mobile Token, only Mobile Token password is required for accessing Mobile Banking Services. Besides, you can also use the one-time Security Code generated by Mobile Token to authenticate transactions on Personal Internet Banking.

Biometric Authentication
Biometric Authentication is an easy alternative of Mobile Token password which allows you to use fingerprint authentication or Face ID to log on to Mobile Banking services or generate Security Code quicker and easier.

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Mobile Banking Services

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Learn more about the brand new Mobile Token and Biometric Authentication functions

Quick Login
Use only Mobile Token Password or Biometric Authentication to login Mobile Banking Services

Generate Security Code to authenticate specific transactions via Internet Banking anytime without carrying a physical Security Device

Biometric Authentication
Support using Touch ID, Fingerprint Authentication or Face ID to login Mobile Banking Services

Secure and Reliable
Advanced security and protection features make wealth management secure and reliable

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  1. Use of Mobile Token and Biometric Authentication functions is governed by the Terms and Conditions for Mobile Token, Mobile Authentication and Biometric Authentication of Bank of Communications (Hong Kong) Limited.
  2. Mobile Token is available on following compatible devices: (i) iPhone 5s or higher model with iOS 10.0 or above; and (ii) Android phone with Android 6.0 or above AND compatible with Trusted Execution Environment (TEE) or Secure Element (SE).
  3. Mobile Banking Services and Securities Mobile Application are two separate applications. Mobile Token Password for Mobile Banking Services cannot be used in Securities Mobile Application, and vice versa. Users are required to set up Mobile Token Password for each application.
  4. Generating Security Code function is only available in Mobile Banking Services and not available in Securities Mobile Application.
  5. iOS Touch ID is available on Apple iPhone 5s or later models that support fingerprint authentication function.
  6. Android Fingerprint Authentication is available on Android phones with Android OS version 6.0 or later versions AND compatible with Trusted Execution Environment (TEE) or Secure Element (SE).
  7. iOS Face ID is available on Apple iPhone X, iPhone XS, iPhone XS Max and iPhone XR.

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