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Current Location >> Personal Banking>> Mobile Banking


Mobile Banking Services


1.   Is it necessary to register Mobile Banking before for using Mobile Banking?

Registration is not required. For existing Internet Banking customers, search “BOCOM(HK)”at App Store or Google Play to download our Mobile App and logon to the Mobile Banking by simply entering User Name and Password of Internet Banking.


2.   How to download BOCOM(HK) Mobile Application

Search “BOCOM(HK)”at App Store or Google Play to download our Mobile App. Please ensure the name of the application is "BOCOM(HK)" before installation. Moreover, never download the application from other sources.

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3.   How to activate Internet Banking Service?

Internet Banking account must be activated before it can be used. Please access the login page of the Internet Banking Services or launch BOCOM(HK) mobile application and then click "Activate Internet Banking" button and follow the procedures for activation. A SMS notification will be sent upon successful activation.


4.   Which services are provided in Mobile Banking?

Mobile Banking provides the following services.

        Account Enquiry
        Enquire account balance and transaction records for BOCOM (HK) accounts / BOCOM Account (Mainland)
            Fund Transfer :
            Fund transfer to non-registered and registered BOCOM(HK), Local Bank and Overseas Bank Accounts, transfer to registered BOCOM Account (Mainland), register BOCOM(HK), Local Bank and Overseas Bank beneficiary accounts and conduct FPS addressing services
                Investment:
                Investment Funds subscription/ switching/ redemption and "Deposit EXTRA" Investment Deposit
                    Time Deposit:
                    Enquire time deposit details, set up Time Deposit, set up “Time Deposit – My Choice”, amend maturity instruction and perform deposit uplift
                        Foreign Exchange:
                        Perform foreign exchange transactions with 14 currencies
                            Payment:
                            Settle the bills which are registered in Internet Banking, register and pay unregistered non-high risk merchant bills and enquire payment records
                                Credit card:
                                Enquire credit card balances, transaction records and settle credit card payment
                                    Insurance:
                                    Instant purchase of travel insurance
                                        FX Margin Trading:
                                        Provide up to 20 times leveraged trading
                                            E-Statements and E-Advices:
                                            Access up to past 7 years of e-Statements and past year of e-Advices
                                                Change Password:
                                                Change the Mobile Banking logon password
                                                    Transfer/bill payment limit setting:
                                                    Adjust all types of the transfer/bill payment limits (Two-factor authentication is required for increasing limits)
                                                        Account maintenance:
                                                        Enquire and delete the registered beneficiary accounts

                                                      Remark: Fund transferred to registered and non-registered other local bank accounts will be via Faster Payment System, it will be credited to recipient's account at different times that may vary due to recipient's bank. Fund transferred to credit card account will be deposited to the designated account on next business day.

                                                      5.   How to change the password of my Internet Banking account?

                                                      After login Mobile Banking successfully, you may login and change the password by accessing "My Settings" > "Change Password". The new password will be effective immediately after successful update.


                                                      6.   What can I do if I forget the username of my Internet Banking account?

                                                      Please visit our branches to reset your username.


                                                      7.   What can I do if I forget my password?

                                                      Please access the login page of Mobile Banking and click “Forgot Password?”. Then you can follow the instructions to reset your password.


                                                      8.   Do I need to pay any additional charges for using Mobile Banking?

                                                      Our Mobile Banking Services is free of charge. However, your data transmission usage may be charged by your telecommunication service providers.

                                                      For service charges of the selected services, please refer to Bank Charge.


                                                      9.   When I am giving an instruction, if someone calls me during the meantime, what will happen to my order?

                                                      Internet connection may be interrupted and transaction may not be completed. Please check your transaction status accordingly.

                                                      For enquiry, you may contact our Customer Services hotline at 223 95559


                                                      10.   Can I access Mobile Banking on any mobile handsets?

                                                      Our Mobile Banking can support most of the mobile phone using iOS/Android Operating System.

                                                      Our recommended Operating Systems will be

                                                      • iPhone with iOS 10 - 12
                                                      • Mobile phone with Android 6 - 9


                                                      11.   Can I access Mobile Banking overseas?

                                                      Yes, you can enjoy our Mobile Banking Services anywhere you have a mobile internet connection via your mobile handset. Please note that data roaming charges may apply. For details, please contact your telecommunications service providers.


                                                      12.   What are the service hours of Mobile Banking?

                                                      The service hours are as below

                                                      Account Enquiry 24-hours
                                                      Fund Transfer to registered and non-registered BOCOM(HK) 24-hours
                                                      Remark: Fund transferred to credit card account will be deposited to the designated account on next business day.

                                                      Fund Transfer to registered and non-registered other local bank FPS Instant Transfer
                                                      24-hours

                                                      FPS Same Day Transfer
                                                      24-hours

                                                      CHATS

                                                      Monday to Friday 09:00-16:00 (HKT) (except public holiday)
                                                      Remarks: The funds transferred via FPS Transfer will be credited to recipient's account at different times that may vary due to recipient's bank.

                                                      Fund Transfer to BOCOM Account (Mainland) 24-hours
                                                      Fund Transfer to registered and non-registered Oversea Bank Account 24-hours
                                                      Investment Funds 24-hours
                                                      “Deposit EXTRA" Investment Deposit Monday to Friday 09:00 – 19:30
                                                      No services provided on Saturday, Sunday and Public Holiday
                                                      Time Deposit 24-hours
                                                      Bill Payment 24-hours
                                                      Credit Card Services 24-hours
                                                      Remark: Payment to credit card account will be deposited to the designated account on next business day.

                                                      Travel Insurance 24-hours
                                                      Foreign Exchange 24-hours
                                                      FX Margin Trading Monday to Friday (6:00am - 03:30am next day)
                                                      Remarks: No trading on Saturday and Sunday. Open on Hong Kong public holidays, except the New Year Holiday
                                                      E-Statements and E-Advices 24-hours
                                                      Change Password 24-hours
                                                      Account Maintenance 24-hours
                                                      Register 3rd party beneficiary account 24-hours
                                                      After set-up the instruction, the registered beneficiary account will be effective in 6 hours.
                                                      Transfer/bill payment limit setting 24-hours

                                                      13.   Is it safe to use Mobile Banking Services?

                                                      Yes,We take the following measures to protect your interests:

                                                      • When using Mobile Banking Services, all account and transaction information will be encrypted by TLS encryption technology;
                                                      • Our bank website has a digital certificate issued by DigiCert Corporation;
                                                      • Only those who have a unique Internet Banking user name and password may access the Mobile Banking Services;
                                                      • Mobile Banking system has an automatic log-off function. The service will automatically log-off to prevent unauthorized access to your account if your Mobile Banking remains idle for more than 20 minutes. This function is also operative even your account has incomplete transaction which has been left unattended for 20 minutes;
                                                      • Firewalls are installed in our servers to prevent unauthorized access.

                                                      Contact Us

                                                      Customer Service Hotline: 223 95559

                                                      Please visit any of our outlets